Head of Revenue Operations

Energy Drive; Durban; Hybrid; ZAR 600 000 - 800 000; Full time

Job summary

A growing industrial services company in Durban seeks a Revenue Operations professional to enhance visibility and reliability within the revenue process. You will collaborate with various teams to streamline workflows from inquiry to account expansion and ensure accurate forecasts. The ideal candidate has over 5 years of experience in Revenue or Sales Operations and hands-on Salesforce CRM knowledge. Benefits include private health insurance, a pension plan, and remote work options.

Benefits

Private Health Insurance

Pension Plan

Paid Time Off

Work From Home

Training & Development

Performance Bonus

Qualifications

• 5+ years in Revenue Operations, Sales Operations, or GTM Operations.
• Experience in B2B environments with long sales cycles and complex buyers.
• Strong understanding of recurring revenue models (ARR, churn, expansion).
• Hands-on Salesforce CRM experience.
• Comfortable operating across multiple regions.

Responsibilities

• Bring structure, visibility, and calm to the revenue engine.
• Work closely with multiple departments to ensure leads don’t disappear.
• Run revenue and pipeline reviews, and build simple dashboards.
• Tighten lead handoff between Marketing and Business Development.
• Shape how RevOps works long-term without overengineering.

Skills

Salesforce CRM

Revenue Operations

Data management

Communication with technical teams

Job description

Energy Drive Systems is scaling. Our customers are global industrial operators who care deeply about reliability, efficiency, and measurable outcomes, and our revenue discipline mirrors that focus.

This is our first dedicated Revenue Operations hire. Your job is to bring structure, visibility, and calm to the entire revenue engine, from demand quality and first enquiry, through to booking, delivery handoffs, and long-term account expansion. In short...make revenue predictable, measurable, and scalable.

You'll work closely with Marketing, Business Development, Sales, Operations and Account Management to ensure leads don\'t disappear, forecasts can be trusted, and leadership can make decisions based on reality not gut feel or spreadsheet archaeology.

This role is not about building a big RevOps empire. It\'s about building just enough process, data, and rhythm to support a growing business operating across the US, Europe, South Africa and emerging markets.

What does a typical month look like?

You\'ll spend time inside the CRM (cleaning, fixing, improving), running revenue and pipeline reviews, building simple dashboards leadership actually uses, and unblocking GTM teams when processes or systems get in the way.

One week you might be tightening lead handoff between Marketing and Business Development. The next you\'re fixing forecasting logic, redefining pipeline stages, or helping leadership understand why conversion rates differ by region or vertical.

You\'ll talk to sales reps, marketers, operations and account managers regularly asking annoying (but necessary) questions like "What actually happens here?" and "Why does this deal stall?"

You\'ll also be shaping how RevOps works at Energy Drive Systems long-term, without overengineering things too early.

Ideal for someone who...

• Understands the boundaries of RevOps: You are the architect of the revenue process, but you do not own individual sales performance, quota attainment, or delivery project execution
• Prioritizes commercial value: You do not build process for process\'s sake; every operational change must have a clear commercial justification
• Enjoys building structure where there currently is "some structure"
• Is comfortable being hands-on and thinking strategically
• Can simplify complex, messy realities into something usable
• Communicates clearly with both engineers and commercial teams
• Prefers impact over hierarchy

Requirements

• 5+ years in Revenue Operations, Sales Operations, or GTM Operations
• Experience in B2B environments with long sales cycles and complex technical & commercial buyers
• Strong understanding of recurring revenue models (ARR, churn, expansion)
• Hands-on Salesforce CRM experience (architecture, reporting, data hygiene)
• Comfortable operating across multiple regions and time zones
• Ability to link operational data to commercial outcomes

Why this role matters

• Energy Drive Systems is operating in markets where credibility, execution, and long-term trust matter. RevOps will be central to making sure our growth is sustainable, not accidental
• You\'ll have real influence, direct access to leadership, and the opportunity to shape how revenue works as the company scales globally

Success Criteria

To reduce ambiguity, here is what \"good\" looks like after your first 9-12 months:

• Forecast Reliability: Leadership has trust in the numbers, with reduced variance between committed and closed revenue
• Data Integrity: Disputes over \"whose data is correct\" are replaced by a single, accepted source of truth
• Operational Handoffs: The friction between Sales closing a deal and Operations delivering it is minimized through clear, documented entry/exit criteria
• Salesforce Super User: You have established yourself as the internal Salesforce subject matter expert and administrator, capable of managing configuration, reporting, and hygiene directly without reliance on external developers
• Full-Funnel Visibility: We have early visibility into renewal risks and expansion opportunities, not just new business pipeline

Benefits

• Private Health Insurance
• Pension Plan
• Paid Time Off
• Work From Home
• Training & Development
• Performance Bonus