Head Of Collections And Operational Excellence

Bebeecollections; Gauteng; On-site; ZAR 600 000 - 800 000; Full time

Job summary

A leading collections agency in Gauteng is seeking a Head of Collections to lead their Shared Services department. The successful candidate will manage call centre operations and develop strategies to enhance collections performance. With at least 10 years of experience in collections and management, strong leadership and operational skills are essential. This role offers a competitive salary and opportunities for growth in a collaborative work environment.

Benefits

Competitive salary

Benefits package

Opportunities for growth and development

Flexible working arrangements

Qualifications

• Minimum 10 years in collections, call centre, or financial services.
• 5-7 years in management experience.
• 2-5 years at senior manager level.

Responsibilities

• Lead the Shared Services department and manage call centre operations.
• Develop and implement strategies to drive collections performance.
• Optimize operational efficiency and improve customer satisfaction.

Skills

Leadership

Data analysis

Strategic thinking

Microsoft Office proficiency

Understanding of machine learning

Education

Bachelor's Degree in Business, Operations, or Finance

Job description

Job Description

Unlock your potential as a leader in our dynamic Shared Services department.

The role is for an individual with strong collections expertise and sound knowledge of legal recoveries.

As the Head of Collections, you will lead the department and manage call centre managers and team leaders for both day and night shift operations.

This position requires strategic thinking, operational excellence, and leadership skills to drive business outcomes and achieve revenue goals.

As a seasoned professional, you will be responsible for developing and implementing effective strategies to drive collections performance, improving customer satisfaction, and optimizing operational efficiency.

Required Skills and Qualifications

• Education : Bachelor's Degree in Business, Operations, or Finance (advantageous)
• Experience : Minimum 10 years in collections, call centre, or financial services; 5-7 years in management; 2-5 years at senior manager level
• Skills : Proficient in Microsoft Office and operational systems; ability to analyze data and convert insights into action; basic machine learning understanding
• Leadership : Strong commercial understanding of book buying and strategic buys; deep experience in call centre operations; knowledge of dialer optimization, segmentation, tracing, QA, and workforce management

Benefits

As our Head of Collections, you will enjoy a competitive salary, benefits package, and opportunities for growth and development.

Others

We offer a collaborative work environment, flexible working arrangements, and a chance to make a meaningful impact on our organization's success.