Head of Client Services | Cape Town Centre

AVBOB South Africa; Cape Town; On-site; ZAR 400 000 - 500 000; Full time

Job summary

A leading financial services company in Cape Town seeks a Department Head for its Client Service Centre. The successful candidate will oversee operations, manage personnel, and ensure compliance with all regulatory requirements. With over 100 years in the industry, the company offers competitive remuneration and values employee development. Candidates should possess a Grade 12 qualification and relevant certifications, alongside strong leadership and analytical skills.

Benefits

Competitive remuneration package

Employee development opportunities

Qualifications

• Experience in personnel management and training.
• Familiarity with regulatory requirements in the financial services industry.
• Strong analytical and statistical skills.

Responsibilities

• Oversee client services and operation of the center.
• Ensure adherence to financial and administrative tasks.
• Manage performance and employee relations.
• Monitor compliance with regulatory requirements.
• Provide feedback on production activities.

Skills

Personnel management

Regulatory compliance

Analytical skills

Customer service

Team leadership

Education

Grade 12

RE5 certificate

Entry qualification as per Financial Services Board

RE1 certificate

Job description

A leading financial services company in Cape Town seeks a Department Head for its Client Service Centre. The successful candidate will oversee operations, manage personnel, and ensure compliance with all regulatory requirements. With over 100 years in the industry, the company offers competitive remuneration and values employee development. Candidates should possess a Grade 12 qualification and relevant certifications, alongside strong leadership and analytical skills.