Guest Relationship Expert

The Legends Agency; Cape Town; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A premium health-focused organisation in Cape Town seeks a Guest Relationship Expert to ensure an exceptional guest experience. You will be responsible for greeting guests, assisting with inquiries, and guiding them through their screening processes. The ideal candidate should possess strong communication skills and a customer-centric mindset. Experience in hospitality or customer service is a plus. This is a shift-based role, including weekends and public holidays.

Qualifications

• Bachelor's degree preferred in related field.
• Previous experience in guest relations, hospitality, or customer service is advantageous.

Responsibilities

• Review daily guest lists to prepare for arrivals.
• Greet guests warmly and professionally.
• Respond promptly to inquiries with clear, helpful information.
• Assist guests during registration and billing processes.
• Explain screening services, departments, and processes.
• Anticipate guest needs and provide personalised support.
• Guide guests during screenings and offer refreshments.
• Handle guest complaints calmly, escalating if needed.
• Maintain accurate records related to reports and kit dispatch.
• Ensure interactions meet health, safety, and quality standards.

Skills

Excellent communication and presentation skills

Strong problem-solving and conflict resolution ability

Active listening and empathetic guest engagement

Comfortable working in a dynamic, guest-facing environment

Education

Bachelor's degree in Hospitality, Business Administration, or a related field

Job description

Job Title and Location

Job Title: Guest Relationship Expert
Location: Cape Town, Western Cape (Central Business District)
Shifts may include weekends and public holidays

About the Client

This client is a premium health-focused organisation operating at the intersection of preventative screening and hospitality. Their mission is to provide accessible, high-quality diagnostic services in a warm, welcoming environment. With a strong emphasis on guest care and early intervention, they blend cutting-edge health technologies with personalised service inspired by global hospitality standards.

Role Summary

The Guest Relationship Expert plays a pivotal role in ensuring an exceptional guest experience from the moment of arrival. This is a guest-facing, service-oriented position requiring emotional intelligence, attention to detail, and strong communication. The ideal candidate is proactive, solution-focused, and passionate about helping clients feel informed, welcomed, and cared for.

Responsibilities

• Review daily guest lists to prepare for arrivals
• Greet guests warmly and professionally
• Respond promptly to inquiries with clear, helpful information
• Assist guests during registration and billing processes
• Explain screening services, departments, and processes
• Anticipate guest needs and provide personalised support
• Guide guests during screenings and offer refreshments
• Handle guest complaints calmly, escalating if needed
• Maintain accurate records related to reports and kit dispatch
• Ensure interactions meet health, safety, and quality standards

Qualifications

• Bachelor's degree in Hospitality, Business Administration, or a related field preferred
• Previous experience in guest relations, hospitality, or customer service is advantageous

Skills Required

• Excellent communication and presentation skills
• Strong problem-solving and conflict resolution ability
• Active listening and empathetic guest engagement
• Comfortable working in a dynamic, guest-facing environment

Core Competencies

• Customer-centric mindset with a passion for service excellence
• High attention to detail in guest documentation and interaction
• Adaptability under pressure and in a fast-paced setting
• Strong collaboration across teams and departments
• Cultural sensitivity and an inclusive communication style

Working Conditions

• Shift-based role, including weekends and public holidays
• Frequent guest interaction requires professional appearance and conduct
• Occasional lifting of light items (e.g., reports, refreshments)

Compensation (Entry-Level, 0-3 Years Experience)

R18,000 -R25,000 per month (R216,000 - R300,000 per year)