Guest Relations Officer

Radisson Hotel Group; Cape Town; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A global hotel group in Cape Town is looking for a Guest Relations Officer who is passionate about providing outstanding customer experiences. This role involves anticipating guest needs, ensuring satisfaction, and being a proactive part of the vibrant guest relations team. The ideal candidate is a strong communicator and team player with a positive attitude. The Group offers growth opportunities and a supportive environment, encouraging creativity and engagement within a diverse team.

Benefits

Exclusive hotel rates

Career development opportunities

Inclusive workplace culture

Qualifications

• Excellent communication skills and dedication to customer service.
• Previous experience in hospitality is an advantage.
• A positive attitude and ability to create exceptional experiences.

Responsibilities

• Ensure guest satisfaction and smooth guest services operations.
• Anticipate and deliver on all aspects of guest experiences.
• Act as a proactive member of the guest relations team.

Skills

Strong communication skills

Customer experience

Team player

Positive attitude

Tools

Opera Property Management System

Job description

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.
People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

Job Description

Can you be our guests’ fountain of knowledge? Nothing must be too much trouble, a genuine people’s person who can make every moment matter. If you say Yes I Can! we’re looking for people just like you!

We are currently seeking a Guest Relations Officer to join our vibrant team. At Radisson Hotel Group, we are in search of individuals who go beyond the resume – those with character, skills, talents, and a passion for creating memorable experiences. We value mindset as pivotal: anticipating guest needs, supporting your department, and consistently delivering memorable experiences.

As a Guest Relations Host, you bring an exceptional level of dedication, a commitment to delivering outstanding service, and a genuine enthusiasm for creating memorable guest experiences to our vibrant Guest Relations Team.

• OurGuest Relations Host love the hustle and bustle of life! It’s not just about check-in and check-out, or serving cocktails in the bar. It’s the variety of everything in-between and being an all-rounder
• You will be our guests’ superhero ensuring all aspects of the guest journey and experience are anticipated and delivered to the highest level
• You will exude patience, empathy and have the personality to host the show
• As an integral part of the team, you will work proactively to ensure guest satisfaction and the smooth running of the guest services department

Qualifications

• Excellent team player with strong communication skills, you will have a passion for delivering a great customer experience
• Previous experience of using Opera Property Management System is advantageous.
• A natural happy smiler with a positive Yes I Can! attitude… Come join us and Make Every Moment Matter!
• If making magic, or creating bliss is your specialty, check in here…

Additional Information

Why Join Radisson Hotel Group?

Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life.

Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development—helping you reach your full potential.

Experience the Team Spirit - Join a workplace that’s inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives.

Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference—in hospitality, your community and beyond.

Enjoy Global & Local Perks - No matter where you’re located, you’ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you’ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!

Join us in shaping the future of hospitality! If you’re ready to bring your talent, energy, and passion, we’d love to hear from you.

Apply now and let’s make every moment matter.

We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know.