Global Technical Account Lead - Presales & Customer Success

Mondia Group; Johannesburg; On-site; ZAR 600 000 - 800 000; Full time

Job summary

A dynamic international company in Johannesburg is looking for a Technical Account Manager. In this role, you will oversee the technical presales phase, manage customer relationships, and ensure seamless technical integration. The ideal candidate has a Bachelor’s degree in a relevant field and proven experience in technical account management or customer success. You will have the opportunity to work in a collaborative environment where your voice matters and your impact is visible.

Benefits

Opportunity to work for a dynamic international company

Cross-border work opportunities

Qualifications

• Proven experience in managing external customers.
• Deep understanding of alternative payment methods in mobile billing.
• Ability to analyze customer product usage and optimize performance.

Responsibilities

• Manage the technical presales phase and lead product demonstrations.
• Develop strong, long-lasting relationships with customers.
• Monitor service performance and address technical issues promptly.

Skills

Technical account management

Customer success

API design and implementation

Database design

Project management

Education

Bachelor’s degree in Computer Science, IT, or Engineering

Tools

Figma

Job description

A dynamic international company in Johannesburg is looking for a Technical Account Manager. In this role, you will oversee the technical presales phase, manage customer relationships, and ensure seamless technical integration. The ideal candidate has a Bachelor’s degree in a relevant field and proven experience in technical account management or customer success. You will have the opportunity to work in a collaborative environment where your voice matters and your impact is visible.