Global IT Service Delivery Lead

Discovery Limited; Pretoria; On-site; ZAR 600 000 - 800 000; Full time

Job summary

A leading health insurance firm in Pretoria is seeking an IT Service Delivery Manager to lead design and delivery of IT services across global AI platforms. You will oversee IT operations, manage client relationships, and drive service improvements while fostering teamwork and strategic planning. Candidates should have a degree in IT or Computer Science, significant management experience, and proficiency in ITIL frameworks. This role emphasizes service quality and stakeholder communication.

Qualifications

• Minimum of 5 years of management experience in operations or development.
• Proficient experience in ITIL frameworks and their application.
• Expertise in monitoring service performance metrics.

Responsibilities

• Manage end-to-end delivery of IT services to clients worldwide.
• Oversee quality of processes and compliance with IT policies.
• Facilitate effective communication between IT teams and business stakeholders.

Skills

Fast learner who takes initiative

Strong and professional communication

Attention to detail

Ability to work under pressure

Adapting and responding to change

Education

Degree in Computer Science, Information Technology, or related field

Tools

ITIL frameworks

Job description

A leading health insurance firm in Pretoria is seeking an IT Service Delivery Manager to lead design and delivery of IT services across global AI platforms. You will oversee IT operations, manage client relationships, and drive service improvements while fostering teamwork and strategic planning. Candidates should have a degree in IT or Computer Science, significant management experience, and proficiency in ITIL frameworks. This role emphasizes service quality and stakeholder communication.