Global Collections Operations Leader — Call Center

Merchants; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading call center company seeks a Mid-Senior level Call Centre Manager for Collections/Recoveries in Johannesburg. The role requires 4+ years in operations management and a minimum of 2 years in a leadership capacity. Responsibilities include leading a dynamic team, managing client relationships, and ensuring operational excellence in a fast-paced environment. Experience in collections or auto finance is essential. This full-time position offers a chance to drive performance in a global finance brand's call center.

Qualifications

• 4+ years' operations management experience in a call centre or BPO environment.
• Minimum 2 years' leadership at manager level, managing multiple teams.
• Proven experience in collections / auto finance / credit or recoveries.
• Strong understanding of SLA management, client engagement, and people development.

Responsibilities

• Lead a dynamic call centre operation, driving performance across international collections campaigns.
• Manage people, process, and performance to deliver client SLAs.
• Coach and develop Team Leaders to achieve operational excellence.
• Partner with global stakeholders, ensuring service quality and compliance.
• Monitor performance metrics and continuously improve efficiency and profitability.

Skills

Operations management

Leadership

Performance management

Client engagement

People development

Job description

A leading call center company seeks a Mid-Senior level Call Centre Manager for Collections/Recoveries in Johannesburg. The role requires 4+ years in operations management and a minimum of 2 years in a leadership capacity. Responsibilities include leading a dynamic team, managing client relationships, and ensuring operational excellence in a fast-paced environment. Experience in collections or auto finance is essential. This full-time position offers a chance to drive performance in a global finance brand's call center.