German Support Agent

Savior Artigos Texteis Lda; Cape Town; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading retail company in Cape Town seeks a German-speaking Customer Service Advisor. This role involves managing high-profile customer cases, working in a supportive environment focused on teamwork and innovation. A competitive salary of R20,749 is offered, along with benefits like medical aid and a pension fund. The ideal candidate has international call centre experience, is fluent in German, and can work shifts aligned to European hours. Join us to build a rewarding career in a diverse workplace.

Benefits

Medical aid

Pension fund

Subsidised transport

Ongoing training

Employee Assistance Programme

Qualifications

• Minimum of 6 months international call centre experience.
• Able to work shifts aligned to European business hours.
• Self-motivated, reliable, and highly responsible.

Responsibilities

• Take ownership of high-profile customer cases.
• Manage work orders in line with defined business SLAs.
• Communicate relevant updates to colleagues and customers.

Skills

Fluent in German

Customer-focused skills

Problem-solving skills

Education

Completed Grade 12

Job description

With teams operating across multiple countries, we celebrate diversity and value what makes each individual unique. You’ll be part of a supportive, people‑first environment that prioritises collaboration, well‑being, and professional growth—giving you the tools to succeed and build a career with long‑term opportunities.

You will be working on‑site from our Durban North Coast office, a dynamic and welcoming environment where teamwork, innovation, and customer focus come together. You’ll join a close‑knit community of like‑minded professionals who often become friends for life.

What you will do in this role

• Take ownership of high‑profile and escalated customer cases, managing them from start to resolution
• Manage work orders in line with defined business SLAs
• Proactively identify and offer solutions to customer issues or concerns
• Consistently apply agreed behavioural, quality, and compliance standards
• Share knowledge and best practices with team members
• Communicate relevant campaign or process updates to colleagues, customers, and managers
• Develop and maintain strong product and campaign knowledge within the retail environment
• Ensure first contact resolution wherever possible
• Protect customer data and information security, escalating issues using the correct internal processesDeliver excellent customer experiences at all times
• Verify and update customer information accurately
• Actively contribute to a positive and collaborative team culture

Your Qualifications And Experience

German‑speaking Customer Service Advisor – Retail role is a great fit if you:

• Have a minimum of 6 months international call centre experience (essential)
• Have completed Grade 12
• Are able to work shifts aligned to European business hours
• Are fluent in German (spoken and written)
• Are self‑motivated, reliable, and highly responsible
• Have strong problem‑solving and customer‑focused skills

Whats in it for you?

We offer a competitive benefits package designed to support your lifestyle and career growth:

• Monthly salary of R20,749
• Medical aid / medical insurance for the employee and up to two dependents
• Pension fund
• Subsidised transport
• Group life cover
• Employee Assistance Programme (EAP)
• Access to financial well‑being sessions, will‑writing support, and stress management resources
• Ongoing training, upskilling, and team‑building opportunities
• An inclusive, engaging, and people‑focused company culture