German-Speaking IT Support Specialist (Hybrid)

Morae; Cape Town; Hybrid; ZAR 200 000 - 300 000; Full time

Job summary

A legal tech company in Cape Town is looking for a German-Speaking IT Support Associate. This role involves providing technical support to clients, troubleshooting issues, and ensuring service levels are met. Ideal candidates should be fluent in German and professional-level English, holding a Bachelor’s degree in IT or a related field. The position offers growth opportunities in a dynamic environment and a hybrid work model, combining remote and on-site work.

Benefits

Global exposure in a dynamic industry

Supportive and inclusive work environment

Ongoing training and development opportunities

Career growth in legal tech

Qualifications

• Fluent in German (native) and professional-level English.
• Bachelor's degree in IT or related field.
• Some knowledge of Microsoft Windows, Office, or Document Management Systems.

Responsibilities

• Provide technical support for the iManage suite.
• Troubleshoot and resolve client issues.
• Ensure SLAs are met.
• Build strong client relationships.
• Deliver end-user training on iManage products.

Skills

Fluent in German (native)

Professional-level English

Task and priority management

Strong communication skills

Self-motivated

Education

Bachelor's degree in IT, Computer Science or related field

Tools

Microsoft Windows

Office

Document Management Systems

SQL (MSQL or TSQL)

Job description

A legal tech company in Cape Town is looking for a German-Speaking IT Support Associate. This role involves providing technical support to clients, troubleshooting issues, and ensuring service levels are met. Ideal candidates should be fluent in German and professional-level English, holding a Bachelor’s degree in IT or a related field. The position offers growth opportunities in a dynamic environment and a hybrid work model, combining remote and on-site work.