Customer Service and Sales Representative

Black Pen Recruitment; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A leading recruitment agency is seeking a German-speaking Customer Service and Sales Representative for a fully remote role. Responsibilities include assisting an airline's passengers with travel-related queries in both German and English, handling voice calls, and meeting performance indicators. Ideal candidates must be located in South Africa, possess a permanent residence permit, and have a strong internet connection. Fully paid training is provided for the first four weeks.

Benefits

Fully paid training

Work from home

Opportunity to work with an international brand

Qualifications

• Native level fluency in German language: verbal & written.
• Located in South Africa with a permanent residence permit/South African ID.
• Flexibility to work in shifts as required.

Responsibilities

• Assist passengers with travel-related queries in German and English.
• Handle voice calls and written correspondence in both languages.
• Meet specific key performance indicators in a demanding environment.

Skills

Fluent in German (verbal and written)

Customer service experience

Ability to work shifts

Job description

German Speaking Customer Service and Sales Representative (Contact Center/BPO)

Free State, South Africa

About the job German Speaking Customer Service and Sales Representative (Contact Center/BPO)

Our client specialises in inbound multichannel customer support across multiple verticals from their quality, strategically located centres in Fiji, South Africa and Peru and via their work from home colleagues in Namibia. As an international, award-winning, multilingual contact centre, they know that our staff and the relationships they have with their clients are their greatest and most valuable assets. Because of this, they work tirelessly to embody their client's brands. They call this client experience: Our people, your brand.

Job Type: Full time/Permanent

Location: Free State, South Africa

Workplace: Fully Remote

Training: Training must be conducted in office for the first 15 weeks (Waterfront)

Working hours: 40 hours per week at 8-9 hours shifts per day - Rotational shifts Mondays – Sundays includes & public holidays as operationally required. Working hours will be sent 2 weeks in advance.

Requirements

• Native level fluency in German language: Verbal & Written
• Located in South Africa
• Permanent residence permit/ South African ID holders only
• Flexibility to work shifts
• Fibre internet connection or fixed stable ADSL line required at own cost. Must be fixed line internet. No Wireless connections accepted.
• UPS Solution required during load shedding (Inverters available for purchase via our client or own solution accepted).
• Fully paid product and systems training provided.
• Training: 4 weeks (Fully Paid).

Responsibilities

• Work for a prestigious airline brand on various work streams
• Assistance to passengers with pre & post flight departure travel-related queries in customer relations department in German & English languages
• Work on airline reservations systems & handling voice calls in English & German may include some written correspondence.
• Daily interactions with international passengers with queries and compliments
• Required to meet specific key performance indicators and meet expected client service levels.
• Demanding and time-sensitive call center environment