German-Speaking Airline Support & Sales Rep (Remote)

Black Pen Recruitment; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A leading recruitment firm is seeking a German Speaking Customer Service & Sales Representative based in Gauteng. In this fully remote role, you will assist passengers with travel-related queries, manage airline reservations systems, and handle voice communications in both German and English. You must be flexible to work throughout varying shifts in a challenging call center environment. Ideal candidates will possess excellent communication skills and a strong customer service background.

Qualifications

• Must be located in South Africa.
• Permanent residence permit or South African ID required.
• Flexibility to work shifts.
• Fibre internet connection or fixed stable ADSL line required.
• Willingness to work on a 24/7 rotational shift basis.

Responsibilities

• Assist passengers with travel-related queries in German and English.
• Handle airline reservations systems and voice calls in German.
• Interact with international passengers addressing queries and complaints.
• Meet specific key performance indicators in a call center environment.

Skills

Fluent in German

Excellent communication skills

Customer service experience

Ability to work in a shift environment

Job description

A leading recruitment firm is seeking a German Speaking Customer Service & Sales Representative based in Gauteng. In this fully remote role, you will assist passengers with travel-related queries, manage airline reservations systems, and handle voice communications in both German and English. You must be flexible to work throughout varying shifts in a challenging call center environment. Ideal candidates will possess excellent communication skills and a strong customer service background.