German Customer Support Specialist - Cape Town

Concentrix; Simon's Town; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A dynamic customer service company based in Cape Town is seeking a German Customer Service Associate to join their team. In this role, you will handle escalated customer cases, ensuring excellent service and resolution. Ideal candidates should have a minimum of six months of Call Centre experience and be proficient in German. The position offers a competitive salary of R20,000 per month along with various benefits including medical aid and team-building opportunities.

Benefits

Medical aid for main member / insurance for dependents

Pension Fund

Subsidised transport

Group life cover

Employee Assistance Programme

Financial well-being sessions

Team building and upskill training opportunities

Qualifications

• Minimum of 6 months international Call Centre experience is essential.
• Must have passed Grade 12 education.

Responsibilities

• Taking ownership of high-profile, escalated cases from beginning to resolution.
• Managing work orders within business SLA's.
• Providing excellent customer experiences at all times.

Skills

Proficient in German verbal communication

Self-motivated and highly responsible

Ability to work shifts aligned to UK business hours

Education

Passed Grade 12

Tools

Call Centre experience

Job description

A dynamic customer service company based in Cape Town is seeking a German Customer Service Associate to join their team. In this role, you will handle escalated customer cases, ensuring excellent service and resolution. Ideal candidates should have a minimum of six months of Call Centre experience and be proficient in German. The position offers a competitive salary of R20,000 per month along with various benefits including medical aid and team-building opportunities.