General Office Administrator / Reception

HiveWorx HR; Kempton Park; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading logistics company is looking for a Customer Service Representative in Kempton Park. The successful candidate will manage multiple phone lines, greet guests, and provide exceptional service to clients. Responsibilities include organizing meetings, maintaining reception areas, and handling customer complaints. Excellent communication skills, attention to detail, and a positive attitude are essential. This role is crucial for ensuring a welcoming environment and effective administrative support.

Qualifications

• Must have good follow-through on tasks.
• Ability to manage multiple calls and customer complaints effectively.
• Professional attitude and appropriate attire that exemplifies company culture.

Responsibilities

• Answer heavy multiple-line phones and direct calls appropriately.
• Greet guests professionally and maintain the reception area.
• Organize logistics and travel arrangements for visitors.
• Book and set up meeting rooms, notifying relevant staff.

Skills

Excellent oral and written communication skills

Organizational and time management skills

Positive and willing to help attitude

Attention to detail

Customer service skills

English language proficiency

Job description

Our Client is a top leader in Logistics and Freight, and this role is based in Kempton Park. This role will ensure that exceptional customer service starts at this first point of interaction while handling the incoming calls to the company.

Responsibilities and Duties

• Answer heavy multiple-line phones
• Direct the caller to the appropriate employee or department as efficiently as possible
• Must have good follow through on tasks and attention to detail
• Maintain a presentable reception area
• Greet guest professionally and with a smile and notify employee that their guest arrived.
• Take accurate messages
• Maintain a visitor log for security
• Distribute mails to depts as appropriate
• Assist Management, Administration, and other Departments as requested
• Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride
• Adhere to the company’s 10 cultural attributes : Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary
• Software proficiency
• Excellent oral and written communication skills and a proven history of providing exceptional customer service at all levels
• Excellent organizational and time management skills
• Positive and willing to help attitude
• Professional attitude and attire that exemplifies the Expeditors Culture
• English language proficiency
• Use of standard office equipment - computer with keyboard and mouse, phone, fax / copy / scan machine, etc.
• Write with pencil / pen / marker
• Functions performed primarily while seated at desk

Communication

• Communicating with customers and colleagues via telephone or face-to-face
• Receiving and knowing how to deal with customer complaints
• Assist in co-ordination various integrated communications and marketing activities

Meetings

• Book meeting rooms, set up meeting rooms, notify department managers of intended visitors, send out visitor schedules
• If meeting on the company’s premises, arrange boardroom bookings, lunches when required etc.

Insite

Being familiar with finding way around Insite and using the value add tools

General Office Administration

• Creating itineraries for visitors
• Organize the logistics & travel arrangements of customer meetings and conferences when held.
• Handle logistics of overseas visitors (i.e. hotel bookings travel etc.)
• Arranging site visits.
• Organizing any customer functions for the branch