General Manager, Telco & Special Projects & Road Logistics

DSV; Kempton Park; On-site; ZAR 800 000 - 1 200 000; Full time

Job summary

A leading logistics company is seeking a General Manager to oversee the Telco & Special Projects portfolio. This pivotal role requires strategic leadership to enhance customer retention, drive new business development, and foster collaboration across services. Ideal candidates should possess strong leadership skills, experience in the Supply Chain or Telecommunications industry, and expertise in tender processes. This position offers the chance to shape innovative logistical solutions and contribute to the company's growth trajectory.

Qualifications

• Minimum 3 years of experience in Supply Chain or Telecommunications.
• Proven track record of managing account managers.
• Expertise in tender processes and solution formulation.

Responsibilities

• Provide strategic leadership for the Telco portfolio.
• Establish white glove services for the tech industry.
• Drive customer retention initiatives and develop new business.

Skills

Leadership

Strategic management

Customer retention

Business development

Presentation skills

Education

Matric

Tertiary qualification, degree or diploma

Tools

DSV Specific Office Automation Systems

Job description

Time Type:

Full Time

Main Purpose of The Role:

We are looking for a General Manager who will oversee the portfolio for Telco & Special Projects and establishing a white glove solution for DSV. The role requires strategic leadership to drive customer retention, new business development, and cross-silo collaboration, ensuring revenue generation, value creation and deliver of innovative, technologically enabled last-mile logistics solutions.

Minimum Requirements:

• Minimum 3 years’ end-to-end Supply Chain and/or Telecommunications industry experience.
• Proven track record managing account managers with responsibility of customer retention and new business growth in local market.
• Strong leadership and strategic management capabilities.
• Expertise in tender processes and solution formulation.
• Experience engaging with internal EXCO members.
• Presentation skills.

Electives:

• Leadership coaching experience.
• Advanced knowledge of telecommunications and white glove industry.
• Previous history of managing special projects in the logistics industry.

Computer packages:

• DSV Specific Office Automation Systems (Advanced).

Qualifications:

• Matric (Essential).
• Tertiary qualification, degree or diploma.
• Own vehicle, driver’s license, ability to work overtime and travel nationally.

Duties and Responsibilities:

• Provide strategic leadership across Telco portfolio and special projects.
• Establish White glove services (new revenue stream) responsible for secure handling of servers to the Tech industry (Data Centers) with further expansion into the specialized movements of sensitive equipment for other industries / verticals.
• Drive customer retention initiatives and develop new business opportunities.
• Collaborate across other DSV business units to deliver integrated Cross-silo logistics solutions.
• Respond to Tenders, RFIs, RFPs, and RFQs, formulating tailored logistical solutions related to Telco brands and bids associated with special projects and white glove solutions.
• Manage commercials and account management activities associated with specialized projects including IEC and hi-tech solutions, with warehousing and on-demand shipping under strict SLA adherence.
• Lead annual increase negotiations and ensure contractual governance.
• Ability to manage stakeholders within and outside the organization effectively to drive growth and efficiencies.
• Strong understanding of financials, Profit & Loss statements, budgeting, as well as an understanding of revenue and EBIT drivers.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

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