General Manager (FOH & BOH)

Headhunters; KwaNojoli; On-site; ZAR 600 000 - 750 000; Full time

Job summary

A leading recruitment firm is looking for a General Manager to oversee operations in the hospitality industry in Somerset East. The ideal candidate will have recent experience in a pub, grill, or restaurant environment, strong BOH experience, and demonstrate excellent leadership in managing FOH and BOH teams. Responsibilities include ensuring service quality, compliance with hygiene standards, and effective staff management. Flexibility in working hours and proficiency in GAAP POS and Sage Accounting are essential.

Benefits

Assistance with accommodation for 2-3 months

Qualifications

• Experience in pub, grill, or restaurant environment within the last 2-3 years.
• Strong understanding of prep, service flow, hygiene, and portion control.
• Proficient in staff management and supervision of FOH and BOH teams.

Responsibilities

• Oversee daily FOH and BOH operations for smooth service.
• Maintain quality and presentation of food items.
• Ensure hygiene and food safety compliance.

Skills

Recent experience in hospitality

Strong kitchen experience

Proficiency with GAAP POS systems

Proficiency with Sage Accounting

Excellent communication skills

Organized and reliable

Driver's License and own vehicle

Job description

Our Client in the Hospitality Industry is seeking to employ a General Manager (FOH & BOH) to their team based in Somerset East.

Assistance with accommodation for 2-3 months.

Requirements

• Recent (within the last 2–3 years) experience in the hospitality industry—pub, grill, or restaurant environment essential.
• Strong BOH/kitchen experience, with solid understanding of prep, service flow, hygiene, portion control, and recipe adherence.
• Proven experience managing staff and supervising both FOH & BOH teams.
• Competence in stock counting, inventory management, variance reporting, and basic-to-intermediate cost controls.
• Proficiency with GAAP POS systems (required) for sales, stock, and reporting.
• Proficiency with Sage Accounting (required) for supplier management, invoicing, reconciliations, and financial record-keeping.
• Excellent communication skills; English essential. Afrikaans or Xhosa advantageous.
• Organized, reliable, and able to maintain composure during high-pressure, high-volume service.
• Able to work flexible hours, including evenings, weekends, and peak periods.
• Driver’s License and own vehicle.

Responsibilities (including but not limited to)

• Oversee and coordinate daily FOH and BOH operations to ensure smooth service and high standards.
• Maintain quality, consistency, and presentation of all food items in line with kitchen standards.
• Ensure hygiene, food safety, and operational compliance throughout the venue.
• Supervise kitchen and FOH staff; ensure all stations are properly prepared and staffed.
• Create and manage shift schedules; support staff training, onboarding, and development.
• Foster a positive, professional working environment.
• Manage guest relations and resolve service issues promptly and effectively.
• Uphold and reinforce brand standards across the venue.
• Conduct daily/weekly stock counts across FOH and BOH.
• Track variances, manage wastage, and ensure accurate inventory reporting.
• Place, receive, and verify supplier orders; maintain strong supplier relationships.
• Oversee portion control, recipe adherence, and cost-saving initiatives.
• Operate and maintain GAAP POS for sales processing, stock control, recipe management, and reporting.
• Use Sage Accounting for invoicing, creditor management, reconciliations, and financial data accuracy.
• Manage cash-ups, banking, and financial reconciliations.
• Prepare performance reports and assist with budgeting and cost control.
• Oversee daily prep schedules, staff station assignments, and service readiness.
• Assist Head Chef with menu updates, kitchen planning, and implementation of new procedures.

Please note that should you not receive a response within 2 weeks of applying, you may consider your application unsuccessful.