General Manager

Wild Dreams Hospitality; South Africa; On-site; ZAR 400 000 - 600 000; Full time

Job summary

A luxury travel company is seeking an experienced Lodge General Manager to oversee its operations and ensure exceptional service standards. The ideal candidate will have at least 3 years of experience in a 5-star establishment and possess strong financial management skills. Responsibilities include budget management, staff training, and daily operational oversight. This is a live-in position, providing an opportunity for proactive individuals who enjoy remote living.

Benefits

Live-in position

Qualifications

• At least 3 years of experience as a Lodge General Manager in a 5-star establishment.
• Demonstrated knowledge in financial management and forecasting.
• Experience in managing human resources and employee relations.

Responsibilities

• Creating and managing the overall budget.
• Ensuring high service standards for the Lodge and brand.
• Daily management of Lodge operations.
• Creating strategies for guest satisfaction and staff welfare.
• Preparing periodic reports on Lodge operations.

Skills

Excellent communication skills

Confident, friendly, warm personality

Budgeting and accounting principles

Microsoft Windows experience (Excel, Access)

Knowledge of employment laws

Ability to thrive under pressure

Education

Specialised training in human resources management

Job description

An award-winning Hospitality & Travel Company is looking for a Lodge GENERAL MANAGER. This position is for an award-winning luxury travel company that offers exceptional bespoke travel experiences internationally. This role is perfect for an experienced and proactive individual who enjoys remote living.

Candidate Requirements:

• At least 3 years previous experience as a Lodge General Manager, in a 5-star establishment
• Specialised training in managing human resources, preferred
• Excellent communication skills
• Confident, friendly, warm and outgoing personality
• Must have demonstrated knowledge of basic economics, budgeting and accounting principles and practices, for financial management and forecasting
• Excellent Microsoft Windows experience m (excel, access, etc)
• Knowledge of employment laws and practices, and employee relations
• Passionate about proving exceptional guest service
• Must be able to thrive under pressure

Candidate Responsibilities:

• Creating and managing the overall budget
• Ensure the Lodge and brand are taken to the next level of service standards
• Overall management of the Lodge and Back of House
• Daily meetings with Assistant Lodge Manager and Heads of Departments to discuss daily plans
• Creating strategies for staff welfare, guest satisfaction, health and safety and training
• Creating monthly and annual training plans for all departments
• Establish and maintain feedback systems and controls to monitor Lodge operations
• Review performance data (financial, sales, productivity)
• Prepare periodic reports of lodge operations and functions, to ensure strategic goal accomplishment
• CAPEX structuring and planning responsibility
• Overall responsibility of Human Resources in the Lodge (labour relations, leave, medical funds)
• Hosting of all Agents and Media and VIP Groups

Live in position