General Manager

Bright Search Recruitment (Pty) Ltd; Makhanda; On-site; ZAR 600 000 - 750 000; Full time

Job description

Qualifications

• Degree or diploma in Hospitality Management, Business Administration, or related field.
• Additional training in leadership, finance, or property management is advantageous.

Experience

• 710 years in hospitality management or similar senior leadership role.
• Proven experience managing a lodge, boutique hotel, or small hotel property.
• Strong track record in operational, financial, and staff management.

Technical Skills

• Knowledge of hospitality operations, including front of house, F&B, housekeeping, and maintenance.
• Budgeting, forecasting, and financial reporting.
• Understanding of HR processes and compliance with labor laws.
• Proficiency in property management systems (PMS) and Microsoft Office.

Soft Skills

• Exceptional leadership and team management abilities.
• Excellent communication, interpersonal, and conflict-resolution skills.
• Strong problem-solving, decision-making, and strategic thinking.
• Customer-focused with a professional and approachable demeanor.

Personal Attributes

• Highly professional, accountable, and reliable.
• Motivated, results-driven, and solution-oriented.
• Able to foster teamwork and inspire staff at all levels.

Physical Requirements

• Able to walk the property and inspect operations regularly.
• Willing to work irregular hours, weekends, and public holidays.