Front Office Team Lead — Hybrid & Multi-Channel Cx

Collinson; Gauteng; Hybrid; ZAR 200 000 - 300 000; Full time

Job summary

A leading customer service firm in South Africa is looking for a Team Leader to oversee a team of front office agents. The ideal candidate should have strong leadership and communication skills, along with experience in similar roles. Responsibilities include performance monitoring and implementing continuous improvement initiatives. The position offers a hybrid work model, allowing flexibility while focusing on enhancing customer experiences.

Qualifications

• Strong leadership and communication skills.
• Experience in a similar environment.

Responsibilities

• Manage a team of front office agents.
• Monitor performance and drive continuous improvement.

Job description

A global customer service company in South Africa is seeking a Team Leader to manage a team of front office agents.

The role requires strong leadership and communication skills, with responsibilities including performance monitoring and continuous improvement initiatives.

Ideal candidates will have experience in a similar environment and be comfortable in a hybrid work model.

Join a dynamic team focused on enhancing customer experiences.