Front Office Concierge: Guest Experience Lead

University of Fort Hare; Cape Town; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A prestigious university in Cape Town is seeking an experienced FOH Concierge to ensure the smooth operation of the Concierge department. The role involves supervising bell staff, providing accurate information to guests, and handling requests in a professional manner. Candidates should have 2-3 years of experience in similar positions and a graduate degree from a reputable hotel management school. The position requires strong organizational and networking skills, with a focus on guest satisfaction. Only shortlisted candidates will be contacted.

Qualifications

• 2-3 years in a similar position in comparable hotels.
• Graduates from reputed hotel management schools.
• Valid PDP Drivers License.

Responsibilities

• Supervise bell staff for smooth guest arrivals and departures.
• Provide accurate information and fulfill guest requests.
• Take and manage messages for in-house guests.
• Handle incoming and outgoing mail packages and faxes.
• Stay informed on city activities to assist guests.
• Maintain Concierge Desk and storage areas properly.
• Work closely with Valet Parking and bell staff.
• Maintain high standards of personal hygiene and appearance.

Skills

Proficiency in Front Office tasks

Good networking skills

Good organizing skills

Ability to operate computer systems (Microsoft Office & Amadeus)

Ability to remain calm in difficult situations

Ability to remember guests and their preferences

Understanding of travel and tourism industry

Excellent time management skills

Problem-solving skills

Education

Graduate from reputed hotel management schools

Job description

A prestigious university in Cape Town is seeking an experienced FOH Concierge to ensure the smooth operation of the Concierge department. The role involves supervising bell staff, providing accurate information to guests, and handling requests in a professional manner. Candidates should have 2-3 years of experience in similar positions and a graduate degree from a reputable hotel management school. The position requires strong organizational and networking skills, with a focus on guest satisfaction. Only shortlisted candidates will be contacted.