Front Desk Guest Experience Lead

Hilton; Umhlanga Rocks; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading global hospitality company is seeking a full-time Guest Service Agent at the Hilton Garden Inn in Umhlanga Rocks, South Africa. In this role, you will provide exceptional reception services, ensure efficient check-ins and check-outs, and contribute positively to guest experiences. Ideal candidates have strong customer service skills, attention to detail, and the ability to work in a fast-paced environment. Join a team dedicated to extraordinary hospitality.

Qualifications

• Previous experience in a customer-focused industry.
• Positive attitude and good communication skills.
• Commitment to delivering a high level of customer service.

Responsibilities

• Achieve positive outcomes from Guest queries.
• Ensure an efficient reception experience for Guests.
• Maximize room occupancy using up-selling techniques.

Skills

Customer service experience

Communication skills

Attention to detail

IT proficiency

Job description

A leading global hospitality company is seeking a full-time Guest Service Agent at the Hilton Garden Inn in Umhlanga Rocks, South Africa. In this role, you will provide exceptional reception services, ensure efficient check-ins and check-outs, and contribute positively to guest experiences. Ideal candidates have strong customer service skills, attention to detail, and the ability to work in a fast-paced environment. Join a team dedicated to extraordinary hospitality.