Customer Service and Sales Representative

Black Pen Recruitment; Remote; ZAR 120 000 - 180 000; Full time

Job summary

A distinguished recruitment agency is seeking a French Speaking Customer Service and Sales Representative for a fully remote position in South Africa. Responsibilities include assisting passengers with travel-related queries in French and English, handling voice calls, and working on airline reservation systems. Candidates must have native-level French fluency, a South African ID, and flexibility for shift work. The role comes with extensive training and offers a dynamic work environment.

Benefits

Fully paid product and systems training

Flexible work hours

Paid training period

Qualifications

• Must be a South African ID holder or have a permanent residence permit.
• Fibre internet connection or fixed stable ADSL line required.
• Experience in customer service settings preferred.

Responsibilities

• Assist passengers with travel-related queries in French & English.
• Handle voice calls on airline reservations systems.
• Meet specific key performance indicators.

Skills

Native level fluency in French language

Flexibility to work shifts

Good communication skills in English

Job description

French Speaking Customer Service and Sales Representative (Contact Center/BPO)

North West, South Africa

About the job French Speaking Customer Service and Sales Representative (Contact Center/BPO)

Our client specialises in inbound multichannel customer support across multiple verticals from their quality, strategically located centres in Fiji, South Africa and Peru and via their work from home colleagues in Namibia. As an international, award-winning, multilingual contact centre, they know that our staff and the relationships they have with their clients are their greatest and most valuable assets. Because of this, they work tirelessly to embody their client's brands. They call this client experience: Our people, your brand.

Job Type: Full time/Permanent

Location:North West, South Africa

Workplace: Fully Remote

Training: Training must be conducted in office for the first 15 weeks (Waterfront)

Working hours: 40 hours per week at 8-9 hours shifts per day - Rotational shifts Mondays – Sundays includes & public holidays as operationally required. Working hours will be sent 2 weeks in advance.

Requirements

• Native level fluency in French language: Verbal & Written
• Located in South Africa
• Permanent residence permit/ South African ID holders only
• Flexibility to work shifts
• Fibre internet connection or fixed stable ADSL line required at own cost. Must be fixed line internet. No Wireless connections accepted.
• UPS Solution required during load shedding (Inverters available for purchase via our client or own solution accepted).
• Fully paid product and systems training provided.
• Training: 4 weeks (Fully Paid).

Responsibilities

• Work for a prestigious airline brand on various work streams
• Assistance to passengers with pre & post flight departure travel-related queries in customer relations department in French & English languages
• Work on airline reservations systems & handling voice calls in English & French may include some written correspondence.
• Daily interactions with international passengers with queries and compliments
• Required to meet specific key performance indicators and meet expected client service levels.
• Demanding and time-sensitive call center environment