Floor Manager (Hospitality)

Sydsen; Pretoria; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading restaurant is seeking an experienced supervisor to oversee daily front-of-house operations in Gauteng, Pretoria. This role involves managing waitstaff, ensuring high customer service standards, and handling service flow and table turnover efficiently. The ideal candidate has over 13 years of experience in similar positions, possesses strong leadership skills, and is able to work shift-based hours, including weekends and public holidays. Reliable transport is required.

Qualifications

• Minimum 13 years experience in a restaurant supervisory or senior waiter role.
• Strong customer service and communication skills.
• Proven ability to lead and motivate a front-of-house team.
• Basic understanding of restaurant service flow and operations.

Responsibilities

• Supervise daily front-of-house operations during service periods.
• Ensure high standards of customer service and guest satisfaction.
• Manage waitstaff, hosts, and floor teams, including shift supervision and task allocation.
• Monitor service flow, table turnover, and staff productivity.
• Handle customer queries, complaints, and service recovery professionally.
• Ensure restaurant cleanliness, presentation, and brand standards are maintained.
• Support training and onboarding of new front-of-house staff.
• Assist with opening and closing procedures.
• Communicate operational issues to the Restaurant Operations Manager.

Skills

Customer service skills

Team leadership

Problem-solving

Time management

Job description

Key Responsibilities

• Supervise daily front-of-house operations during service periods.
• Ensure high standards of customer service and guest satisfaction.
• Manage waitstaff, hosts, and floor teams, including shift supervision and task allocation.
• Monitor service flow, table turnover, and staff productivity.
• Handle customer queries, complaints, and service recovery professionally.
• Ensure restaurant cleanliness, presentation, and brand standards are maintained.
• Support training and onboarding of new front-of-house staff.
• Assist with opening and closing procedures.
• Communicate operational issues to the Restaurant Operations Manager.

Minimum Requirements

• Minimum 13 years experience in a restaurant supervisory or senior waiter role.
• Strong customer service and communication skills.
• Proven ability to lead and motivate a front-of-house team.
• Basic understanding of restaurant service flow and operations.
• Ability to work shifts, weekends, and public holidays.
• Reliable transport.

Key Competencies

• Strong floor presence
• Customer-focused mindset
• Team leadership and supervision
• Problem-solving and conflict handling
• Time management and attention to detail
• Ability to work under pressure

Working Hours

Shift-based, including evenings, weekends, and public holidays.