Floor Manager (40Hr) - Totalsports - Sandton

Tfg Limited; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A reputable retail company in Gauteng is seeking a dedicated individual for a leadership role supporting the store management team. The ideal candidate will have a Matric certificate and at least 3 years of retail experience, including a minimum of 1 year in a leadership position. You must demonstrate flexibility, strong interpersonal skills, and a commitment to customer satisfaction. Join our dynamic team to drive high performance and maintain operational excellence in a customer-centric environment.

Qualifications

• Minimum 3 years retail experience with at least 1 year in a leadership role.
• Ability to handle multiple tasks effectively.
• High sense of urgency and commitment to customer service.

Responsibilities

• Support the store management team in providing leadership.
• Ensure operational excellence with a customer-centric approach.
• Drive performance through store KPIs.

Skills

High flexibility and ability to adapt

Outstanding leadership skills

Strong interpersonal communication skills

Ability to work independently

Customer satisfaction execution

Education

A Matric certificate

Job description

Gauteng, South Africa

Responsibilities

• The ability to support the store management team to provide outstanding leadership to the store team.
• Ensures the team executes operational excellence through a customer centric mindset.
• Generating high levels of motivation and commitment within the store.
• Allocate time effectively; handle multiple tasks and completing priorities.

Provide input and manage merchandise and visual principles

Drive performance through the store KPI's (e.g. turnover, rewards, new accounts, visuals. Etc).

Qualifications & Experience

• A Matric certificate.
• Minimum 3 years retail experience with a minimum of 1 year store leadership experience.

Skills

• High flexibility and ability to adapt to different customers and situations.
• A high sense of urgency with demonstrated ability to work independently.
• High flexibility and ability to adapt to different customers.
• An outstanding leadership, interpersonal and communication skills.
• Ability to work a flexible schedule to meet the needs of the business.
• Ensure customer satisfaction by executing our customer service strategy and fulfilling the demands of our customers

Behaviours

• Action Oriented - readily takes on new challenges and opportunities with a sense of urgency and eagerness
• Builds Networks - establishes and nurtures internal and external relationships in order to create robust, and mutually beneficial, partnerships
• Customer Focus - understands, anticipates, and meets the needs and expectations of customers
• Directs work - effectively plans, organises and directs the activities of individuals or teams to achieve desired outcomes
• Drives Engagement - inspires, motivates and empowers individuals to go above and beyond for the benefit of the team and the organisation
• Ensures Accountability - takes accountability and ensures others are held to account on agreed upon performance targets
• Optimizes Work Processes - assesses and improves the efficiency, effectiveness, and quality of various work processes
• Values differences - recognises, respects, and appreciates the diverse values, beliefs, and perspectives of others

Preference will be given, but not limited to candidates from designated groups in terms of the Employment Equity Act.

About the Team

At Totalsports we're all about PERFORMANCE, we INSPIRE, we're AUTHENTIC, we're MOTIVATING, we INNOVATE, and we are REAL.

We are looking for a team player who embodies a passion for sports and keeping fit and healthy, as well as an individual who develops, inspires, motivates and drives a high-performance.

We're the #HomeofSport, join our commitment to inspire & unlock potential by making sport & fitness accessible to everyone.