Floor Leader - Mall of Africa

University of Fort Hare; Midrand; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading university in Gauteng is seeking an entry-level Floor Leader to oversee daily activities in the Mall of Africa store. This role requires excellent customer service skills and the ability to support and lead the team. Candidates with prior retail experience and strong communication skills will thrive in this fast-paced environment. Flexibility to work shifts and weekends is essential.

Qualifications

• Previous retail experience, ideally with some supervisory exposure.
• Strong communication and problem-solving skills.
• Ability to work under pressure in a fast-paced environment.

Responsibilities

• Lead by example on the sales floor, driving excellent customer experiences.
• Support the team with product knowledge, sales techniques, and service delivery.
• Ensure floor standards, displays, and stock levels are maintained.

Skills

Retail experience

Leadership skills

Communication skills

Problem-solving skills

Customer service

Education

Matric

Job description

Overview

If you’re confident, organised, and enjoy guiding a team, this opportunity as a Floor Leader could be perfect for you! We’re looking for an entry-level leader to oversee daily floor activities for our clients Mall of Africa store, ensuring smooth operations and great customer service.

Responsibilities

• Lead by example on the sales floor, driving excellent customer experiences
• Support the team with product knowledge, sales techniques, and service delivery
• Ensure floor standards, displays, and stock levels are maintained
• Step into a supervisory role during peak trading times
• Assist with training and onboarding of new staff
• Maintain visual merchandising

Minimum Requirements

• Previous retail experience, ideally with some supervisory exposure
• A natural leader with strong communication and problem-solving skills
• Ability to work under pressure in a fast-paced environment
• Comfortable using POS systems and handling transactions
• Enthusiastic, confident, and passionate about customer service
• Matric
• Flexible to work shifts, weekends, and public holidays

Please note only shortlisted candidates will be shortlisted.