Financial Services Call Centre Leader & Coach

TFG Financial Services; Cape Town; On-site; ZAR 450 000 - 600 000; Full time

Job summary

A leading financial services firm in Cape Town seeks a dynamic leader to manage and coach supervisors in their call centre. The role involves driving team productivity, managing compliance standards, and fostering a motivated workplace. Successful candidates will have 3-4 years of call centre leadership experience, strong analytical skills, and a commitment to continuous learning. This challenging position offers an opportunity to enhance management processes and ensure high-performance teams.

Qualifications

• 3-4 years of call centre leadership experience.
• Exceptional analytical and decision-making abilities.
• Proven experience in people management.

Responsibilities

• Manage monthly targets and KPIs to meet deliverables.
• Resolve escalated queries effectively and efficiently.
• Drive employee recognition and motivation.

Skills

Call centre leadership experience

Analytical ability

Decision-making ability

Strong numerical skills

Excellent business communication

People management

Time management

Problem solving

Education

Management related qualification

Job description

A leading financial services firm in Cape Town seeks a dynamic leader to manage and coach supervisors in their call centre. The role involves driving team productivity, managing compliance standards, and fostering a motivated workplace. Successful candidates will have 3-4 years of call centre leadership experience, strong analytical skills, and a commitment to continuous learning. This challenging position offers an opportunity to enhance management processes and ensure high-performance teams.