Finance Manager – Business Partnering (BPO / Contact Centre Environment)

Network Recruitment; Wes-Kaap; On-site; ZAR 400 000 - 500 000; Full time

Job summary

A leading global outsourcing firm is seeking a Finance Manager to support service delivery operations in South Africa. In this high-impact role, you will drive financial performance, protect margins, and support decision-making within complex contract-driven environments. You will manage the full financial cycle and partner with Operations to translate operational KPIs into financial impact. The ideal candidate should have proven experience in finance management and be comfortable in fast-paced environments.

Qualifications

• Proven experience as a Finance Manager or Senior Commercial Finance professional.
• Exposure to BPO, contact centre or outsourcing businesses is highly advantageous.
• Comfortable working under pressure in a performance-driven environment.

Responsibilities

• Own the full financial management cycle, including monthly management accounts.
• Support contract-level financial performance, including margin analysis.
• Monitor and manage key cost drivers, particularly labour and productivity.

Skills

Business partnering experience

Margin management

Cost control

Strong communication skills

Education

Qualified Finance professional (CA(SA), CIMA, ACCA or equivalent)

Job description

A leading global outsourcing and customer experience organisation is looking to appoint a commercially astute Finance Manager to support large-scale service delivery operations in South Africa.

This role sits at the heart of the business, partnering closely with Operations and senior leadership to drive financial performance, protect margins, and support informed decision‑making across complex, contract‑driven environments.

What You’ll Be Doing

• Own the full financial management cycle, including monthly management accounts, forecasts, budgets and variance analysis
• Act as a trusted business partner to Operations, providing commercial insight and constructive challenge
• Translate operational KPIs (volumes, productivity, staffing, attrition) into clear financial impact
• Support contract‑level financial performance, including margin analysis, SLA risk assessment and re‑forecasting
• Monitor and manage key cost drivers, particularly labour, overtime, productivity and utilisation
• Provide scenario modelling and decision support for operational and strategic initiatives
• Ensure strong financial controls, balance sheet ownership (accruals, provisions, WIP) and governance
• Contribute to continuous improvement initiatives across finance and operations

What We’re Looking For

• Qualified Finance professional (CA(SA), CIMA, ACCA or equivalent)
• Proven experience as a Finance Manager or Senior Commercial Finance professional
• Strong business partnering experience within operational, fast‑paced environments
• Exposure to BPO, contact centre, outsourcing, shared services or contract‑based businesses is highly advantageous
• Solid understanding of margin management, cost control and operational drivers
• Confident communicator able to challenge stakeholders constructively
• Comfortable working under pressure in a performance‑driven environment

Why This Role

• High‑impact role with real influence on business and contract performance
• Exposure to large‑scale, global operations supporting international clients
• Opportunity to work closely with senior operational leaders
• Fast‑paced, commercially focused environment with strong career development potential

For more exciting Finance vacancies, please visit:

www.networkrecruitmentinternational.com

If you have not had any response in two weeks, please consider the vacancy application unsuccessful. Your profile will be kept on our database for any other suitable roles / positions.

We also invite you to contact us to discuss your next career move in finance!

For more information, contact:

Angelique Jardim

Specialist Recruitment Consultant