Finance Apps Support Specialist — First Line

Internetwork Expert; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A technology solutions provider in South Africa is seeking a proactive First Line Application Support Consultant. This role focuses on supporting finance-related applications, helping customers resolve issues via the Pinewood.AI platform. The ideal candidate will have IT support experience and a strong customer service ethic, ensuring every customer interaction is clear and professional. This position is ideal for team players who thrive in collaborative environments and are eager to learn and grow.

Qualifications

• Minimum 1 year of experience in a non-scripted IT Support role.
• Confident using support tools and platforms in a busy environment.
• Willingness to learn and adapt in a fast-paced environment.

Responsibilities

• Be the first point of contact for financial application support queries.
• Provide clear, helpful advice on issues with the Pinewood.AI platform.
• Log customer interactions accurately in Zendesk.
• Communicate updates and developments to customers clearly.

Skills

Strong customer service skills

Problem-solving skills

Excellent written and verbal communication in English

Proactive self-led approach

Team player

Tools

Zendesk

Job description

A technology solutions provider in South Africa is seeking a proactive First Line Application Support Consultant. This role focuses on supporting finance-related applications, helping customers resolve issues via the Pinewood.AI platform. The ideal candidate will have IT support experience and a strong customer service ethic, ensuring every customer interaction is clear and professional. This position is ideal for team players who thrive in collaborative environments and are eager to learn and grow.