Field Service Technician

Job Match; Johannesburg; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading service company is seeking a candidate for field service on vacuum pumps and blowers. The role involves customer interaction, technical repairs, and sales development. Applicants should be proficient in Afrikaans and have solid technical skills, aiming to grow customer relationships and achieve sales targets. This position may require travel in Africa and supports a dynamic work environment with a strong focus on results.

Qualifications

• Experience in end-user repairs of vacuum pumps, water pumps, compressors, valves, or other industrial equipment.
• Must have good hands-on technical skills.

Responsibilities

• Field service on vacuum pumps and blowers at the customer site.
• Communicate proficiently with customers daily.
• Maintaining and growing relationships with existing and new customers.
• Setting and achieving ambitious sales targets.
• On-site problem solving and repairs.

Skills

Afrikaans (first language preferred)

Good technical skills

Good communication skills

Professional attitude

Team player

Deadline driven

Energetic and motivated

Good reporting writing skills

Results oriented

Education

Technical qualifications: Electrical, Millwright or other Technical trade

Job description

Overview

SUMMARY : POSITION INFO :

Qualifications

Preference to technical qualifications : Electrical, Millwright or other Technical trade.

Experienced in end-user repairs of vacuum pumps, water pumps, compressors, valves, or other Industrial equipment

Synopsis of the job

Field service on vacuum pumps and blowers at the customer site.

The candidate will also be expected to help grow the business while in contact with customers by providing excellent technical solutions and looking for opportunities to increase sales.

Job Description :

• Must proficiently communicate with customers, verbally and via email daily
• Candidate must be able to liaise with customers in a professional and courteous manner.
• Calling on existing and new customers and maintaining relationships and growing the business with these customers
• Identifying new prospects and cold calling on potential customers.
• Setting and chasing ambitious sales targets and generate new pump sales.
• Grow field service. This will include procuring active service contracts.
• Tracking previous services completed and getting customers to service again with us.
• Generate service repair sales for the workshops.
• Generate new pump sales : spares, pumps and systems
• On-site problem solving.
• Install and repair vacuum pumps and systems on site.
• May be required to travel in Africa. Must have a passport
• Develop and implement strategies with the sales team.
• Complete the required reports on time (weekly and monthly).
• Develop relationships with the key role players– i.e., Technicians, Engineers, Maintenance Managers, Consultants, Contractors, Distributors and End users.
• Give accurate and constant feedback to management

Skill Requirements

• First Language Afrikaans is preferable as many of our customers prefer to communicate in Afrikaans.
• Good technical skills and hands on.
• Good communication skills, verbally and written
• Professional
• Team Player
• Deadline driven
• Accepts change
• Can multitask successfully
• Energetic and Motivated
• Good reporting writing skills
• Can work under pressure
• Confident and have reasoning skills.
• Self- starter, proactive individual
• Results orientated and sales focused
• Independent and able to stay focused on objectives and targets without intervention