F&B Service Expert

Marriott Hotels Resorts; South Africa; On-site; ZAR 120 000 - 180 000; Full time

Job summary

A leading hotel group in South Africa seeks a Guest Service Expert dedicated to providing exceptional dining experiences. Responsibilities include serving guests, managing the menu, and ensuring clean work areas. Candidates should have Grade 12 education, preferably with some experience in related roles. Join our team and be part of an organization that values unique backgrounds and fosters a supportive environment.

Qualifications

• Less than 1 year related work experience.
• No supervisory experience required.
• Ability to follow safety and quality standards.

Responsibilities

• Deliver a wide range of services to ensure guests enjoy their meal.
• Communicate effectively with the kitchen and guests.
• Maintain cleanliness of work areas and supplies.

Skills

Customer service skills

Communication skills

Ability to work in a team

Education

Grade 12

Job description

Our jobs aren’t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique – with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the Guest Service Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands‑on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Experts – to get it right for our guests and our business each and every time.

PREFERRED QUALIFICATIONS

Education: Grade 12

Related Work Experience: Less than 1 year related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non‑discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

About the Team

Protea Hotels by Marriott® is the leading hospitality brand in Africa and one of the most widely recognized hospitality brands on the continent, with over 60 hotels across South Africa, Zambia, Nigeria, Namibia, Tanzania and Uganda. If you have a passion for delivering every guest a personalized service experience and desire to be part of the ‘Coolest Hotel Brand in South Africa’, join the Protea Hotels by Marriott® team today! In joining Protea Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, beginyour purpose,belongto an amazing globalteam, andbecomethe best version of you.

Job Info

• Job Identification 26209889
• Job Category Food and Beverage & Culinary
• Posting Date 01/07/2026, 09:47 AM
• Apply Before 01/16/2026, 09:47 AM
• Job Schedule Full time
• Locations 101 Henry Street, Willows, Bloemfontein, 9301, ZA