ERP System Software Assistant

Staff Solutions Recruitment; Johannesburg; On-site; ZAR 300,000 - 450,000; Full time

Job summary

A leading company in the automotive industry is seeking an ERP System Software Assistant in Johannesburg. The role involves maintaining existing software products, providing application support, and ensuring data integrity. Candidates should have a diploma in IT and at least 5 years of relevant experience, with strong communication and problem-solving skills.

Qualifications

• 5 years experience in customer-facing IT support.
• Solid experience in supporting production computer systems.
• Ability to build and maintain business relationships.

Responsibilities

• Assist with ongoing maintenance of ERP systems.
• Provide application support and troubleshoot issues.
• Document technical information for system support.

Skills

Communication

Problem Solving

Analytical

Time Management

Education

Diploma / Certificate in Information Technology

Tools

Database Systems

Reporting Tools

Query Tools

SAP

Job description

We are seeking an ERP System Software Assistant forour client in the Automotive Industry in Johannesburg.

POSITION INFO : Job Description :

• Assist with ongoing maintenance of existing software products and to participate in the development of new and enhanced ERP system products and solutions
• Work closely with various team members to use and enhance support tools, learn effective troubleshooting techniques, and increase product knowledge
• Communication and problem-solving skills to deliver support services for business applications
• SAP - knowledge
• The successful candidate for the role will be responsible for the following systems / apps (but not limited) :
• Evolve
• Providing application support to users Answer, Identify issues, and Provide suggestions and long-term solutions
• To provide proactive support to internal staff, and external customers :
• Analyse recurring incidents on the service desk and solve through interaction with key stakeholders
• Investigate and analyse system issues to determine the cause of issues and appropriate corrective action
• Provide system knowledge and consultancy for divisional and cross-divisional projects ensuring that business process requirements are met, and best practice is achieved
• Pre- and post-information systems implementation, and support with process owners
• Contribute to the Help Desk knowledge base, add quality articles relating to Problem Resolution about new, and existing projects, types, and Sub Types
• Review and recommend continuous improvement of the systems and support processes
• Document technical information and processes for existing and newly developed functionality to provide suitable and up-to-date system support
• Maintain data quality and integrity within the system
• Ensure all critical services / systems are monitored
• Provide clear, professional, informative, and appropriate communication to colleagues, customers, and suppliers
• Carry out system maintenance tasks and processes to agreed schedules
• Supplier management : Manage relationships with approved suppliers
• 1st / 2nd level support
• Assign priority to calls low, medium, urgent, high, critical
• Update the system in real-time
• Problem analysis – identify recurring problems and report in weekly meetings Alert Management
• Use and update the knowledge base of the system

REQUIREMENTS

• Diploma / Certificate in Information Technology : System support or similar
• Solid experience in supporting and maintaining production computer systems in a customer-facing support environment of at least 5 years
• Experience in database systems, reporting, and query tools
• Excellent written and verbal communication skills at all levels of the business with technical and non-technical staff
• Effective time management skills and ability to prioritize work assignments
• Analytical
• Ability to solve problems
• Able to build and maintain business relationships
• Desire to learn and grow within the organisation
• Strong team player

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Erp System Software Assistant • Johannesburg, South Africa