Engineer Remote

Intelligent Technical Solutions; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A technology services company seeks an Alignment Engineer responsible for conducting remote standards and alignment reviews, maintaining and developing company policies, and ensuring client satisfaction. The ideal candidate will have at least five years of IT support experience, strong troubleshooting skills with Windows and Mac OS, and must be proficient in server solutions and virtualization technologies. This role offers a remote setup and requires working full-time in Eastern Standard Time.

Benefits

Paid time off (15 vacation days per year)

Paid U.S. holidays

Night shift bonus

Qualifications

• Minimum of five years experience in IT support or a similar role.
• Proficient in various business applications.
• Ability to work autonomously and in a team.

Responsibilities

• Perform remote standards and alignment reviews.
• Maintain and develop Company standards and best practices.
• Identify client technical risk and collaborate with internal teams.

Skills

Windows and Mac OS troubleshooting

Server solutions

VMWare and Hyper-V virtualization

Support for Microsoft and Azure

Client service orientation

Strong communication skills

Problem-solving skills

Education

At least two IT certifications (CompTIA A+, Network+, Security+, CCNA)

Tools

MS Office

Adobe

Active Directory

Backup software

Endpoint cybersecurity tools

Job description

Alignment Engineer

As an Alignment Engineer at Intelligent Technical Solutions, you are expected to perform client standards and alignment reviews and work proactively toward aligning clients that are misaligned against our Company standards. Maintain & develop Company standards and best practices. This position reports directly to the Alignment Engineering Manager.

Job Responsibilities

• Perform remote standards and alignment reviews.
• Maintain, update and phase out assigned client standards templates as technology or client environment changes.
• Develop and maintain technical knowledge of assigned client environments.
• Conduct thorough checking, updating and accuracy of client information and documentation.
• Be responsible for upholding best practices and reporting recommendations to the VCIO.
• Identify client technical risk and collaborate with internal teams appropriately.
• Contribute to the maintenance of the ITS standards library.
• Actively participate in the Standards and Alignment Committee.
• Develop both technical and business acumen relating to client sites.
• Proactively maintain and improve client infrastructure remotely.
• Review project results for thoroughness, outcomes, documentation and quality of execution.
• Maintain strong client relationships.
• Keep abreast of the development of relevant IT and telecommunications systems, hardware, and software applications within the industry.
• Maintain and keep all assigned client documentation in order.
• Assist in the training, mentoring and development of staff.
• Perform general office duties as required remotely.
• Liaise with, manage and advise clients, other consultants, and contractors and attend meetings as required.
• Perform other appropriate duties and responsibilities as assigned by the Alignment Team Manager.
• Adopt continuous learning and improvement processes in all aspects of the position.
• Implement, participate in, and promote Company Policies and Procedures.

Job Qualifications & Requirements

• Experience with Windows and Mac OS troubleshooting.
• Experience with server solutions.
• Experience with VMWare and Hyper‑V virtualization.
• Experience supporting Microsoft and Azure.
• Minimum of five years experience in IT support or a similar role.
• Basic knowledge of firewalls, switches, network architecture and troubleshooting.
• Proficient in supporting MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices and various business applications.
• Experience with Managed Service Providers (MSPs) is highly desirable.
• Active server certifications are preferred.
• Strong communication (written and verbal) and interpersonal skills.
• High level organizational, coordination and prioritization skills.
• Strong problem‑solving skills and ability to learn new technologies.
• Show initiative when undertaking tasks.
• Able to work well both within a team environment and autonomously.
• Good task management and multi‑tasking skills.
• High degree of confidentiality.
• High degree of punctuality.
• Ability to take, interpret and follow instructions.
• Client service orientation.
• Ability to work with staff at all levels of the Company.
• Committed towards undertaking duties efficiently with a strong attention to detail.
• Professional personal presentation.
• Awareness of and ability to work in accordance with Company Policies and Procedures.

Job KPI’s

• Amount of MRR managed.
• # of clients managed.
• # of completed service days.
• # of completed alignment reviews.
• # of clients without a recent complete service day.

Job Requirements – Home Office Setup

• A working computer with minimum 8 GB RAM, i5, Windows 10 or macOS Big Sur.
• Stable internet connection with at least 5 Mbps download and upload.
• A quality headset with noise‑cancellation for meetings.
• A mobile phone that can install the Microsoft Authentication app.
• HD webcam.
• Second monitor.
• UPS (Uninterruptible Power Supply) if using a desktop (not needed if using a laptop).

Note: If you don't have a UPS or a secondary monitor, the company is willing to cover the initial expenses for acquiring these items. The total cost will be deducted from your salary over a three‑month period.

Other Job Requirements

• Excellent command of English, both spoken and written.
• Available for full‑time 40 hours a week – 8:00 AM to 5:00 PM, Eastern Standard Time (EST) from Monday to Friday.
• Ability to pass our online behavior and cognitive assessments.
• Preferably with at least two of the following certifications: CompTIA A+, CompTIA Network+, CompTIA Security+, CCNA.

Compensation

• Pay rate starts at $… per hour and varies by experience and location.
• Paid U.S. holiday.
• Night shift bonus.
• Paid time off (15 vacation days per year).

Engineer Remote • East London, Eastern Cape