Engagement & Sales Manager – Call Center & Digital

GBS; KwaZulu-Natal; On-site; ZAR 500,000 - 700,000; Full time

Job summary

A leading sales organization in KwaZulu-Natal is seeking an Engagement & Sales Manager to enhance call center and digital sales operations. Candidates should have 3-5 years of experience in sales or business development, and a strong background in call center operations. This role offers a competitive salary and opportunities for professional growth in a dynamic environment.

Benefits

Competitive salary

Opportunities for professional growth

Innovative and supportive work environment

Qualifications

• 3–5 years’ experience in sales or business development in a call center/BPO environment.
• Strong knowledge of call center operations and digital engagement strategies.
• Proven ability to meet and exceed sales targets.

Responsibilities

• Drive sales strategies across call center and digital channels.
• Build and manage strong client and stakeholder relationships.
• Lead and motivate call center teams to achieve targets.

Skills

Sales experience

Account management

Client engagement

Leadership

Communication skills

Education

Bachelor’s degree in Business, Marketing, or related field

Tools

CRM platforms

Digital sales platforms

Job description

Overview

We are seeking a dynamic Engagement & Sales Manager to lead our call center and digital sales operations. This role is perfect for a results-driven professional who thrives in both client engagement and digital growth. You will play a key role in driving sales performance, managing stakeholder relationships, and boosting brand visibility across multiple platforms.

Responsibilities

• Drive sales strategies across call center and digital channels.
• Build and manage strong client and stakeholder relationships.
• Lead, coach, and motivate call center teams to achieve targets.
• Oversee digital campaigns, online promotions, and engagement initiatives.
• Analyze sales performance and provide insights to improve conversions.
• Collaborate with Marketing, Operations, and Customer Success teams.

Requirements

• 3–5 years’ experience in sales, account management, or business development (call center/BPO/digital environment).
• Strong knowledge of call center operations and digital engagement strategies.
• Proven ability to meet and exceed sales targets.
• Excellent communication, negotiation, and leadership skills.
• Experience with CRM and digital sales platforms.
• Bachelor’s degree in Business, Marketing, or related field (preferred).

What We Offer

• Competitive salary and performance incentives.
• Opportunities for professional growth and leadership.
• A dynamic, innovative, and supportive work environment.

We are committed to providing equal opportunities to all applicants from diverse backgrounds. Please note only candidates meeting the specified criteria will be considered.

Thank you for choosing us as your employer of choice. Please note that only suitably qualified candidates will be considered. If you do not hear from us within 14 working days, please regard your application as unsuccessful. We wish you well in your future endeavors.