End-to-End Claims Leader for FMCG Exports

Ioec; Durban; On-site; ZAR 400 000 - 600 000; Full time

Job summary

A leading export company in Durban is seeking a Claims Handler and Process Owner. This role involves managing the full claims lifecycle, ensuring compliance and improving claims handling processes within the FMCG export sector. Ideal candidates will have over 5 years of experience in claims handling, strong negotiation, and stakeholder management skills. The position demands a proactive approach to problem-solving and continuous improvement in claims processes.

Qualifications

• 5+ years in claims handling, preferably in FMCG or perishables.
• Familiarity with legal language and international trade.
• Experience interfacing with suppliers, shipping lines, and insurers.

Responsibilities

• Manage the full claims lifecycle from registration to recovery.
• Verify claim supporting documentation for accuracy.
• Coordinate with stakeholders to gather necessary evidence.

Skills

Claims handling

Negotiation skills

Stakeholder management

Analytical skills

Problem-solving skills

Education

Bachelor’s degree in Logistics, Supply Chain Management

Tools

Microsoft Office

Claims/ERP systems

Job description

A leading export company in Durban is seeking a Claims Handler and Process Owner. This role involves managing the full claims lifecycle, ensuring compliance and improving claims handling processes within the FMCG export sector. Ideal candidates will have over 5 years of experience in claims handling, strong negotiation, and stakeholder management skills. The position demands a proactive approach to problem-solving and continuous improvement in claims processes.