Loan Originator: Mthatha

Sheshisa Finance; Oos-Kaap; On-site; ZAR 200 000 - 300 000; Full time

Job summary

An innovative finance firm is seeking a Loan Originator to be the first point of contact for clients. This engaging role involves assessing loan applications and providing exceptional customer service. The successful candidate will enjoy a dynamic environment where effective communication and empathy are key to success. You will be responsible for guiding clients through the loan process, ensuring compliance with regulations, and maintaining high standards of service. If you are passionate about helping others and thrive in a customer-focused role, this opportunity is perfect for you.

Qualifications

• Above-average customer service and communication skills are essential.
• Experience in handling customer interactions and loan applications.

Responsibilities

• Engage with customers to assess and review loan applications.
• Liaise with clients and administrators on loan application processes.
• Ensure compliance with relevant regulations and company policies.

Skills

Customer Service Skills

Communication Skills

Effective Listening

Empathy

Job description

Job Title: Loan Originator

Area: Eyethu

Role: Loans Agent

The Loans Originator Role is a customer-facing and interactive role that requires the Employee to engage with customers to assess, explain, and review loan applications. This role is often the first point of contact for new and returning clients and requires someone with above-average customer service and communication skills, both in person and telephonically. The successful candidate will be in charge of contacting customers, reviewing loan applications, processing customer applications, and confirming employment.

Behavioural:

1. Greet each customer with a smile and welcoming attitude.
2. Be polite, friendly, and approachable at all times.
3. Exercise effective listening skills when engaging with a client.
4. Be receptive and empathetic.

Functional:

1. Quote customers on loans and repayments.
2. Capture customer details for loan applications (including OTP verifications, etc).
3. Review customer documents for veracity.
4. Upload clear copies of all required application documentation where applicable.
5. Liaise with customers to obtain any outstanding application documents.
6. Perform and review Credit Check for customers.
7. Submit pre-vetted clients to administrator for review.
8. Liaise with administrator on loan applications.
9. Update clients on status.
10. Confirm payments made and received by clients.

Compliance:

1. Ensure full compliance with NCA & NCR Regulations.
2. Ensure full compliance with POPIA.
3. Ensure all company policies are followed and upheld.
4. Ensure proper and regular reporting on activities and tasks.