Dutch Speaking Quality Assessor

Black Pen Recruitment; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading recruitment agency is seeking a Dutch Speaking Quality Assessor in Cape Town. The role involves conducting quality checks, providing insights, and ensuring high standards of quality are exceeded. The ideal candidates will possess Dutch communication skills and a solid background in quality assurance. Candidates should be comfortable in high-pressure environments and have strong leadership abilities. This full-time position offers an opportunity to excel in a dynamic BPO environment with a focus on quality.

Qualifications

• Must communicate proficiently in Dutch.
• Quality background is essential.
• Strong communication skills to impart knowledge and information.

Responsibilities

• Conduct quality checks and monitoring.
• Provide insights into trends and present findings.
• Ensure high standards in quality are met and exceeded.

Skills

Dutch communication proficiency

Quality background

Customer service orientation

Leadership experience

Job description

Dutch Speaking Quality Assessor (BPO/Contact Center)

Cape Town, Western Cape, South Africa

About the job Dutch Speaking Quality Assessor (BPO/Contact Center)

Our client is a leading global digital business services provider, recognized for its vast scale and local presence that enable impactful contributions to communities, clients, and the environment. With a commitment to innovation and sustainability, they deliver cutting‑edge, digitally‑powered services designed to help some of the world’s most prestigious brands optimize their operations. By leveraging their expertise in advanced technology and deep industry knowledge, they streamline business processes in ways that are both meaningful and sustainable, driving long‑term success for their clients.

Role Overview:

Working as a Quality Analyst within the post the campaign holder will be expected to complete quality checks and monitoring, provide insight into trends and how to overcome these and present findings in a meaningful and structured way. The successful candidates will ensure that consistency, fairness and high standards in Quality are not only met, but also exceeded.

Job Type: Full‑time/Permanent

Location: Cape Town

Workplace: Onsite

Requirements

• Must be able to communicate proficiently in Dutch
• Quality background (Essential)
• Customer service orientated (Essential)
• Leadership experience (Advantage)
• No outstanding performance management
• Solid understanding of how Quality can influence achievement of business objectives
• Have an excellent command of the English language
• Strong motivational skills to develop people’s attitudes and skills
• Excellent communication skills to impart knowledge and information
• Committed, enthusiastic, positive and resilient
• Able to cope in a high‑pressure environment
• Comfortable with adapting to fast paced change
• Accuracy and speed
• Presentation skills to report statistical information and conduct team briefs
• High level of numeracy and literacy
• Ability to take on new challenges and ideasExcellent communication skills both written and verbal
• Sound coaching skills
• Ability to undertake statistical analysis
• Confident and capable of communicating with client and team members
• Highly organized with the ability to meet deadlines