Dutch Speaking Customer Service & Sales Representative

Black Pen Recruitment; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A leading recruitment agency is looking for a Dutch Speaking Customer Service and Sales Representative to work fully remote from South Africa. The role involves assisting passengers with queries in both Dutch and English, along with managing airline reservation systems. Candidates should be fluent in Dutch and hold a South African ID or permanent residence permit. This position offers comprehensive training and requires strong customer service skills in a dynamic call center environment.

Benefits

Fully paid training for 4 weeks

Work from home flexibility

Qualifications

• Native Dutch speaker with verbal and written proficiency.
• Permanent residence permit or South African ID holder.
• Experience working in customer service environment.

Responsibilities

• Assist passengers with travel-related queries in Dutch and English.
• Work on airline reservations systems and voice calls.
• Meet key performance indicators in a call center environment.

Skills

Native level fluency in Dutch

Customer service skills

Flexibility to work shifts

Ability to handle voice calls

Job description

Dutch Speaking Customer Service and Sales Representative (Contact Center/BPO)

Free State, South Africa

About the job Dutch Speaking Customer Service and Sales Representative (Contact Center/BPO)

Our client specialises in inbound multichannel customer support across multiple verticals from their quality, strategically located centres in Fiji, South Africa and Peru and via their work from home colleagues in Namibia. As an international, award-winning, multilingual contact centre, they know that our staff and the relationships they have with their clients are their greatest and most valuable assets. Because of this, they work tirelessly to embody their client's brands. They call this client experience: Our people, your brand.

Job Type: Full time/Permanent

Location: Free State, South Africa

Workplace: Fully Remote

Training: Training must be conducted in office for the first 15 weeks (Waterfront)

Working hours: 40 hours per week at 8-9 hours shifts per day - Rotational shifts Mondays – Sundays includes & public holidays as operationally required. Working hours will be sent 2 weeks in advance.

Requirements

• Native level fluency in Dutch language: Verbal & Written
• Located in South Africa
• Permanent residence permit/ South African ID holders only
• Flexibility to work shifts
• Fibre internet connection or fixed stable ADSL line required at own cost. Must be fixed line internet. No Wireless connections accepted.
• UPS Solution required during load shedding (Inverters available for purchase via our client or own solution accepted).
• Fully paid product and systems training provided.
• Training: 4 weeks (Fully Paid).

Responsibilities

• Work for a prestigious airline brand on various work streams
• Assistance to passengers with pre & post flight departure travel-related queries in customer relations department in Dutch & English languages
• Work on airline reservations systems & handling voice calls in English & Dutch may include some written correspondence.
• Daily interactions with international passengers with queries and compliments
• Required to meet specific key performance indicators and meet expected client service levels.
• Demanding and time-sensitive call center environment