Dutch-speaking Customer Care Consultant in Cape Town

Nordic Jobs Worldwide; Wes-Kaap; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A recruitment company is looking for a Customer Care Consultant in Cape Town. You will provide exceptional support to hoteliers, ensuring their needs are met while driving customer satisfaction and retention. Key qualifications include fluency in Dutch and experience in customer support or hospitality. The role offers training and a dynamic environment with various perks.

Benefits

Free Food Fridays

Work in a Mac environment

Incentive-based commission

Formal training budget

Annual hotel experience allowance

Equity options

Birthday vouchers

Qualifications

• Minimum of 2 years’ experience in a service-oriented role.
• Ability to assist and communicate effectively with hoteliers.

Responsibilities

• Provide personalized support to hoteliers via multiple channels.
• Collaborate with the Implementations Team for smooth onboarding.
• Resolve customer issues promptly and effectively.

Skills

Fluent in Dutch

Interpersonal skills

Technical proficiency

Hospitality experience

Job description

Job Description

Role Overview As a Customer Care Consultant, you will provide exceptional support to hoteliers, answering their questions and offering tailored solutions. This involves responding promptly via email, phone, and forums, while collaborating closely with the Implementations Team to ensure seamless client onboarding. You will also focus on customer retention, transforming any dissatisfaction into a positive experience. By engaging professionally with hotelier inquiries and assessing their needs, you will contribute significantly to high levels of customer satisfaction and retention.

Location On-site – Cape Town. Training: In Cape Town – flight and accommodation covered by the company.

A Day in the Life of a Customer Support Consultant

Your Role:

• Support hoteliers by providing professional, personalized responses to their queries via email, phone, and online forums.
• Deliver a world-class customer experience by actively listening to hoteliers, addressing their needs, and anticipating future requirements.
• Assess queries and escalate issues to internal teams when needed, ensuring prompt resolution by following predefined processes and channels.
• Meet daily and weekly engagement metrics, with an emphasis on achieving customer satisfaction and retention targets.
• Collaborate closely with the Implementations Team to ensure a smooth client onboarding process.
• Address dissatisfaction with care, aiming to retain clients and turn them into promoters.
• Identify signs that a hotelier may consider discontinuing services and work with internal teams to resolve issues promptly.

Key Skills Required

• Non-Negotiable: Fluent in Dutch
• Minimum of 2 years’ experience in a service-oriented, technical, or customer support role
• Excellent interpersonal skills and the ability to remain friendly and responsive in all interactions
• Technical proficiency with various systems (training will be provided)
• Experience in hotel operations (front desk, reservations) or the hospitality industry is required, especially in B2B client relations

Beneficial Skills

• Clear Communication: Be concise, empathetic, and actively listen to customer needs.
• Product Knowledge: Stay informed about features and updates to provide accurate support.
• Empathy: Be patient and understanding, especially with frustrated customers.
• Problem Solving: Focus on quick and effective issue resolution.
• Continuous Learning: Constantly improve skills and adapt to new tools and feedback.

Perks

• Free Food Fridays
• Work in a Mac environment
• Incentive-based commission
• Formal training budget
• Annual hotel experience allowance
• Equity options
• Birthday vouchers

The Company’s Core Values

• Accountability
• Beat Yesterday
• Clock Speed
• A Deal’s a Deal
• Empower Another

The company lives by values such as Accountability, Innovation, and Team Empowerment, which drive their mission to be the best in the industry.

Multilingual Jobs Worldwide

Multilingual Jobs Worldwide is a leading recruitment company focusing on connecting multilingual talent with exciting career opportunities worldwide. With a network of 400+ partners in over 40 countries, we have successfully helped more than 5,400 candidates secure their dream jobs.