Dispatcher

Wave Global; Durban; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading emergency services company is seeking a reliable dispatcher located in Durban, KwaZulu-Natal. The dispatcher will be responsible for managing emergency and nonemergency calls, maintaining call logs, and directing field units effectively. Ideal candidates will have a high school diploma and relevant experience, along with excellent communication skills and the ability to work well under pressure. This is a crucial role in ensuring effective response and coordination during emergencies.

Qualifications

• Must have strong knowledge of emergency processes and procedures.
• Experience in a similar dispatching role preferred.
• Proficient in data entry and call log management.

Responsibilities

• Answer emergency and nonemergency calls and document important information.
• Use communication tools to direct field units to appropriate sites.
• Maintain and update call logs and documentation.

Skills

Excellent communication skills

Ability to work well under pressure

Knowledge of emergency processes

Proficient in MS Office

Education

High school diploma or equivalent

Job description

We are currently recruiting for a professional and reliable dispatcher to act as our company’s first point of contact for emergency and nonemergency calls. In this position, you will be in charge of maintaining call logs, monitoring routes, transferring messages, and directing field units.

Responsibilities

• Answer emergency and nonemergency calls and document important information.
• Respond to queries related to products and deliveries.
• Use the radio, phone or computer to direct crews and other field units to the appropriate sites.
• Prioritize and organize calls according to urgency.
• Supervise the route and status of field units to prioritize their daily schedule.
• Maintain and update call logs, call records and other important documentation.

Requirements

• High school diploma or equivalent qualification is required.
• Experience in a similar role.
• Strong knowledge of emergency processes and procedures.
• Excellent communication and interpersonal skills.
• Proficient in MS Office with proven experience in data entry.
• Ability to work well under pressure.