Direct-to-Consumer Experience Lead (Retail & Online)

7097Ed11-6665-4E50-A290-Ba41E23C72E3; Cape Town; On-site; ZAR 600 000 - 800 000; Full time

Job summary

A prominent company is seeking a Consumer Experience Manager in Cape Town. You will develop business strategies, oversee retail operations, and enhance the customer experience. The ideal candidate has over 8 years of retail management experience and strong leadership skills. Proficiency in SAGE X3 and Excel is essential. Join us to innovate in our Direct-to-Consumer strategy and deliver impactful outcomes.

Qualifications

• Minimum of 8 – 10 years of management experience within Retail.
• Must have a minimum of 5 years experience in managing managers.
• Knowledge of Customer Service principles and processes.

Responsibilities

• Develop and maintain effective business systems and procedures.
• Collaborate with Brand teams and Customer Experience team for campaigns.
• Analyze and evaluate sales performance with Retail Operations Analyst.

Skills

Business strategy development

Strong interpersonal skills

Problem-solving

Leadership and management skills

Excellent communication

Organizational skills

Education

Matric or NQF equivalent

Tools

SAGE X3

Microsoft Excel

Job description

A prominent company is seeking a Consumer Experience Manager in Cape Town. You will develop business strategies, oversee retail operations, and enhance the customer experience. The ideal candidate has over 8 years of retail management experience and strong leadership skills. Proficiency in SAGE X3 and Excel is essential. Join us to innovate in our Direct-to-Consumer strategy and deliver impactful outcomes.