Digital Service & Cash Advisor

nedbank; Burgersfort; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading banking institution is seeking a Service Consultant (Maternity Replacement) in Burgersfort. The role involves educating clients about digital solutions, processing cash transactions, and providing excellent customer service. Candidates should have a diploma and 1-2 years of relevant experience in retail or banking. The position requires strong interpersonal skills, a commitment to customer satisfaction, and adherence to compliance and risk management procedures. This is an excellent opportunity to advance your career in a reputable financial organization.

Qualifications

• 1 - 2 years retail/banking client service experience.
• Technology savvy with first line problem resolution experience.
• Foreign experience where applicable.

Responsibilities

• Educate clients on digital and self-service solutions.
• Process cash transactions and fulfill cash requirements.
• Identify quality sales leads and facilitate client connections.

Skills

Customer service principles

Product Knowledge

Relationship management

Nedbank security policies and procedures

Governance, Risk and Controls

Forex product

Building Customer Loyalty

Earning Trust

Managing Work

Stress Tolerance

Education

Diploma

Higher Certificate in Banking Services - NQF5

Job description

A leading banking institution is seeking a Service Consultant (Maternity Replacement) in Burgersfort. The role involves educating clients about digital solutions, processing cash transactions, and providing excellent customer service. Candidates should have a diploma and 1-2 years of relevant experience in retail or banking. The position requires strong interpersonal skills, a commitment to customer satisfaction, and adherence to compliance and risk management procedures. This is an excellent opportunity to advance your career in a reputable financial organization.