Digital Banking Concierge & Cash Services

Nedbank Private Wealth; Knysna; On-site; ZAR 150 000 - 250 000; Full time

Job summary

A prominent bank in South Africa is looking for a Client Service Representative to educate clients on digital services and manage cash transactions. The ideal candidate should have 1-2 years of client service experience, excellent problem-solving skills, and a diploma. This full-time role demands strong customer relationship management to enhance the client experience and ensure service excellence.

Qualifications

• 1 – 2 years in Retail / Banking Client Service with technology savvy and 1st line problem resolution experience.
• Experience in foreign transactions where applicable.

Responsibilities

• Educate clients about digital self-service solutions.
• Process cash transactions and ensure device maintenance.
• Build and maintain client relationships and identify service needs.

Skills

Customer service principles

Problem solving skills

Relationship management

Education

Diploma

Higher Certificate in Banking Services – NQF5

Tools

HP Service Manager

Windows

ServiceNow

Job description

A prominent bank in South Africa is looking for a Client Service Representative to educate clients on digital services and manage cash transactions. The ideal candidate should have 1-2 years of client service experience, excellent problem-solving skills, and a diploma. This full-time role demands strong customer relationship management to enhance the client experience and ensure service excellence.