Digital Account Manager

No Joke Marketing; Cape Town; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A leading digital marketing agency in Cape Town is seeking an experienced Senior Account Manager. This role involves managing client relationships, analyzing marketing campaigns, and ensuring client satisfaction. The ideal candidate has at least 2 years of experience in marketing or related fields and possesses excellent communication and organizational skills. Enjoy a competitive salary in a flexible and rewarding work environment.

Benefits

Half-day Fridays in June

20 days paid time off

Attractive commission structure

Qualifications

• 2+ Years Experience in Marketing, Advertising, Public Relations, Sales, Customer Service or related field.

Responsibilities

• Manage relationships with named clients to ensure retention.
• Analyze and manage internet marketing campaigns to meet client expectations.
• Build rapport and communication with clients to increase retention.
• Educate clients on campaign performance and return on investment.

Skills

Excellent communication skills

High attention to detail

Great people skills

Outstanding follow up and follow through

Strong project management skills

Effective time management

Eager to learn

Education

Bachelor’s Degree in General Business, Marketing, Advertising, Public Relations, Journalism or English

Tools

Google Drive applications

ZOOM

Job description

Position: Senior Account Manager

Salary: R25,000 – R28,000 Per Month

About Us:

Join our team at No Joke Marketing, a top digital marketing agency committed to delivering exceptional client results and fostering a balanced work-life experience. With half-day Fridays every June, 20 days of paid time off in your first year, an attractive commission structure, and the flexibility of a fully remote position, we provide a supportive and rewarding environment. If you’re passionate about driving client success and thrive in a dynamic, fast-paced setting, we want to hear from you!

Expectations and Deal Breakers:

• As an account manager, you are responsible for managing the relationships with named clients. The bottom line function for this position is to retain our customers and ensure the transition of clients from satisfied to thrilled

Key Skills

• Excellent communication skills both written and spoken
• High attention to detail
• Great people skills. Comfortable conducting business conversations via phone and web meetings on a daily basis
• Outstanding follow up and follow through
• Strong project management skills
• Effective time management and personal accountability
• Eager to learn

Communication

• Skilled in providing simplified explanations to complex or complicated concepts
• Outstanding written communication and verbal skills
• Understanding and ability to strategically communicate the fundamentals and practices of traditional and non-traditional forms of media
• Use applied knowledge, available evidence, logical means and processes to investigate and resolve problems with a high degree of accuracy

Technical Skills

• Proficient use of Google Drive applications including Docs & Sheets
• Experienced in navigation of major internet advertising interfaces including, but not limited to Google, Bing, and Facebook
• Quantitative & Analytical Skills
• Able to use return-on-investment (ROI) as a decision making tool and provide analysis of relevant performance data to determine go-forward actions
• Comfortable meeting via ZOOM & other online meeting platforms

Job Skills & Responsibilities:

• Retention of client accounts through review of campaign set up, active campaign management and execution of consistent customer service
• Management and analysis of internet marketing campaigns to satisfy client expectations for various performance metrics
• Rapport building and the fostering of relationships with clients through timely follow up and communication in order to increase retention of accounts
• Delivery of education to clients on campaign performance and return on investment received

Qualifications:

• Bachelor’s Degree in General Business, Marketing, Advertising, Public Relations, Journalism or English (Preferred but not required)
• 2+ Years Experience in Marketing, Advertising, Public Relations, Sales, Customer Service or related field

Soft Requirements:

• Strong teamwork and adaptability
• High integrity and customer service focus
• Excellent communication and organizational skills
• Attention to detail and long-term problem-solving abilities
• Leadership qualities and proficiency in documentation

Tech requirements:

• Intel® Core™ i7 or greater, 16GB RAM or greater, stable broadband (20 Mbps), noise-canceling headset, HD web camera

Ready to Apply?

If you are ready to elevate your career with No Joke Marketing and be part of a team where your contributions make a difference, we encourage you to apply. Submit your application today and become our new Senior Account Manager.