Dialer Administrator

FNB South Africa; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading banking institution in South Africa is seeking a Dialer Administrator to develop dialer strategies and manage day-to-day dialer operations. The ideal candidate will have experience in campaign management, possess strong Excel and SQL/SAS skills, and a proactive approach to service delivery. Join a dynamic team committed to effective change and innovation within a supportive environment. Apply now and unleash your potential with us before 27/01/26.

Benefits

Networking opportunities

Challenging work environment

Innovative projects

Qualifications

• 2-3 years collections/operations experience is an advantage.
• Dialer experience essential (1-2 years’ experience).

Responsibilities

• Provide tools and management information to support business strategy.
• Develop and load campaigns onto dialer.
• Minimise dialer and agent downtime.

Skills

Dialer management

Excel skills

SQL/SAS skills

Campaign management

Proactive service delivery

Education

Grade 12

Job description

Job Description

To provide tools and management information to support business strategy, by developing dialler strategies and managing day to day dialler operations.

Hello, Future Dialer Administrator

Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are You Someone Who Can

• Dialer management
• Campaign and leads distribution
• Dialer MIS – campaigns, staff optimization, capacity planning
• IT/system related role to support collections/sales/operations function
• Contribute to the delivery of business results (e.g. cash collected, leads converted) through dialer campaigns
• Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions
• Develop campaigns and load onto dialer to drive collections/sales/operations strategy within agreed turnaround times and deadlines
• Minimise dialer and agent downtime by planning effective campaigns with appropriate workload and balancing of workload between collectors

You Will Be An Ideal Candidate If You

• Grade 12
• 2-3 years collections/operations experience is an advantage
• Dialer experience essential (1-2 years’ experience)
• Excel and SQL/SAS skills required

You Will Have Access To

• Opportunities to network and collaborate
• Challenging Working
• Opportunities to innovate

You Can Be a Match If You Have

• Provide tools and management information to support business strategy, by developing dialer strategies and managing day to day dialer operations.
• Produce accurate MIS to develop campaigns and track dialer performance, track campaign progress and provide feedback. Ensure that poor data integrity does not compromise campaign efficiency
• Manage own development to increase own competencies

Are you interested to take the step? We look forward to engaging with you further. Apply now!

Take note that applications will not be accepted on 27/01/26 and onwards, kindly submit applications ahead of the closing date indicated below.

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.