Diagnostic Technician - Product Health & Support

Barloworld Power Angola; Boksburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading machinery service provider in Boksburg seeks an expert in technical support to resolve product issues and ensure satisfaction. Candidates must be qualified artisans, preferably with experience in diesel and earthmoving equipment mechanics. The role involves troubleshooting, problem-solving, and delivering informative reports, contributing significantly to product health and customer acceptance. This position demands strong interpersonal skills as well as proficiency in technical and business communication.

Qualifications

• Minimum 5 years post-apprentice/learnership experience.
• Demonstrated practical and theoretical training skills.
• Applicable product knowledge.

Responsibilities

• Provide expert technical support for warranty resolution.
• Support for new product introduction.
• Compile informative product issue reports.

Skills

Technical support

Trouble shooting

Problem solving

Failure analysis

Interpersonal skills

Computer literate (MS Office)

Planning and prioritizing

Technical report writing

Education

Qualified Artisan (e.g. Diesel Mechanic)

Tools

SAP

Service Technician Workbench

Job description

A leading machinery service provider in Boksburg seeks an expert in technical support to resolve product issues and ensure satisfaction. Candidates must be qualified artisans, preferably with experience in diesel and earthmoving equipment mechanics. The role involves troubleshooting, problem-solving, and delivering informative reports, contributing significantly to product health and customer acceptance. This position demands strong interpersonal skills as well as proficiency in technical and business communication.