Desktop Support Technician

Salix Recruitment; Durban; On-site; ZAR 200 000 - 260 000; Full time

Job summary

A recruitment agency in South Africa is looking for a Desktop Support Technician in Durban. This position entails diagnosing and resolving IT issues, performing backups, and providing high-quality support to end users. The ideal candidate will have at least 3 years of IT support experience and should be knowledgeable about Windows 10, Microsoft 365, and have hands-on experience with Active Directory. The role offers a competitive salary package and requires flexibility in working hours.

Qualifications

• 3+ years of relevant IT support experience.
• Strong knowledge of networking and Microsoft 365.
• Hands-on experience with Active Directory.

Responsibilities

• Diagnose, troubleshoot and resolve IT issues.
• Perform regular system backups and updates.
• Install and configure operating systems and applications.
• Build and upgrade PCs and components.
• Provide support for end-user accounts.

Skills

Windows 10 operating systems

Microsoft 365

Active Directory administration

Computer Networking

Troubleshooting

Education

Matric (Grade 12)

FET Certificate in PC Support/Engineering IT

Tools

CompTIA A+

Microsoft Certified Desktop Support Technician (MCDST)

Job description

Reference

JHB002706-KM-1

Title

Desktop Support Technician in Durban

Duties & Responsibilities

About the Company

• suited to an individual who enjoys problem‑solving working with technology and providing high‑quality end‑usersupport.

About the Role

• oriented and eager to grow your career in a progressive environment this is an excellent opportunity.

Applications

PleasesendyourCVto

Key Responsibilities

• Diagnose, troubleshoot and resolve desktop, network, printer and IT device issues.
• Perform regular system backups, updates and preventive maintenance.
• Install, configure and update operating systems, drivers and business applications.
• Build and upgrade PCs, replace components and maintain hardware reliability.
• Provide support for video conferencing systems, end‑user accounts and plant IT operations.
• Maintain an accurate IT asset register and ensure compliance with security standards.
• Monitor and document Helpdesk and network incidents, generating IT reports.
• Perform adhoc IT activities to ensure secure and efficient business operations.

Minimum Requirements

• Education : Matric(Grade12).
• Qualifications : FET Certificate in PC Support, PC Engineering IT : Technical Support or NC : IT Systems Support (NQF Level 46).
• Certifications : CompTIA A+ and N(required).
• Microsoft Certified Desktop Support Technician (MCDST) - advantageous.
• CompTIA Security - advantageous.
• Basic PLC knowledge - advantageous.

Experience & Skills

• At least 3 years relevant IT support experience.
• Strong knowledge of networking, Windows10 operating systems and Microsoft365.
• Hands‑on experience with Active Directory administration.
• Flexibility to work shifts, overtime and stand‑by as required.
• Ability to successfully complete a practical IT competency test during selection.

Preferred Competencies

• Strong analytical and problem‑solving ability.
• Clear and effective communication skills.
• Ability to align with organisational objectives and drive continuous improvement.
• Resilient detail‑oriented and results‑driven.
• Innovative mindset with the ability to improve systems and processes.

Package & Remuneration

R 200000 - R 260000 - Annually

Key Skills

Mac Os, Active Directory, Desktop Support, Computer Networking, Mobile Devices, Windows, Remote Access Software, SCCM, Help Desk, Operating Systems, Remedy, Troubleshooting

Employment Type

Full‑Time

Experience

years

Vacancy

1