Desktop Engineer

Ntice Search Solutions; Gauteng; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A technology solutions provider in Gauteng is seeking a Desktop Engineer to manage client requests and provide technical support. The ideal candidate has over 5 years of Field Tech experience, advanced knowledge of desktop and laptop hardware/software, and is proficient in O365. Responsibilities include managing the client relationship, performing installations, and maintaining high service levels. This full-time onsite role offers a competitive salary around R25k - R30k.

Qualifications

• Minimum 5 years Field Tech experience.
• Own vehicle and valid SA driver’s license required.

Responsibilities

• Proactively review client requests or tickets and resolve them.
• Manage business relationship with the client.
• Perform desktop/laptop/thin client installations and maintenance.
• Provide technical support during installations.

Skills

Advanced knowledge of desktop/laptop/thin client hardware and software

O365/Microsoft Outlook/Word/Excel

Basic LAN/WiFi troubleshooting and support

Education

Grade 12

A+ / N+

MCSE would be advantageous

Tools

Active Directory

Exchange

Terminal Services

Job description

Overview

Job Title: Desktop Engineer | Location: Gauteng | Department: Information Technology | Reports to: IT Manager | Employment Type: Full time onsite

Salary – R25k – R30k

Job Purpose

The primary objective is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA). Ensuring adherence to all processes within the client environment and the maintenance of a high degree of client satisfaction across all assignments. Be responsible for acting as a bridge between the client and our operations delivery team.

Required Learning

• Grade 12
• Minimum 5 years Field Tech experience
• Own vehicle
• Valid SA driver’s license
• Advanced knowledge of desktop/laptop/thin client hardware and software
• Computer literate O365/Microsoft Outlook/Word/Excel Essential
• A+ / N+
• MCSE would be advantageous
• Understanding of Microsoft Active Directory, Exchange and Terminal Services
• Basic LAN/WiFi troubleshooting and support

Key Job Outputs

• Manage the business relationship with the client to ensure mutual trust & open communication
• Takes service calls and performs incident specific activities as directed by the ServiceDesk
• Performs preventative maintenance activities on certain products as directed
• Perform desktop/laptop/thin client hardware and software installations
• Take routine service calls and perform basic maintenance and support.
• Responsible for troubleshooting, installing, maintaining and hardware break-fix
• Provides technical support to customer in solving technical problems that occur during the installation
• Uses technical knowledge along with standard tools to diagnose, troubleshoot and resolve incidents
• Provide shift end report either verbally or written to leadership team, include any outstanding issues, escalations, or concerns to ensure all parties are aware
• Maintain SLA requirements (both internal and external)
• Ensure accurate updates and completion of tickets on the ServiceDesk