Delivery Center Head

Sabenza IT & Recruitment; Johannesburg; On-site; ZAR 1 000 000 - 1 500 000; Full time

Job summary

A leading tech recruitment firm is seeking a Women Leader for the role of Delivery Center Head in Johannesburg. In this strategic leadership position, you will oversee operations, manage teams, and engage with clients to drive success. The ideal candidate has a proven track record in IT management and is capable of fostering a high-performance culture. This role demands an influential leader focused on operational efficiency and delivering exceptional service to stakeholders, with a vision for long-term growth.

Qualifications

• Proven track record in managing large teams and complex operations in large IT organizations.

Responsibilities

• Lead and manage all aspects of the delivery center’s operations.
• Develop and implement strategies to achieve business targets.
• Build and maintain strong relationships with clients.
• Manage budgets and ensure the financial health of the delivery center.
• Implement and monitor quality control measures.
• Identify and mitigate risks related to operations.
• Communicate effectively with stakeholders.
• Foster continuous improvement and adoption of new technologies.

Skills

Leadership Abilities

Operational Management

Client Relationship Management

Financial Oversight

Risk Management

Job description

We are seeking an exceptional Women Leader to take on the pivotal role of Delivery Center Head. This strategic leadership position is responsible for overseeing the end‑to‑end operations, performance, and long‑term direction of a high‑performing delivery center. The ideal candidate is a visionary leader with the ability to drive operational excellence, inspire teams, strengthen client relationships, and ensure the center consistently delivers value aligned with business objectives.

Role Overview

The Delivery Center Head will champion operational efficiency, strategic growth, and service excellence. This executive role requires a strong, influential leader capable of fostering innovation, managing complex delivery landscapes, and building a high‑performance culture. You will work closely with clients, stakeholders, and senior leadership to ensure the delivery center remains a trusted, robust, and scalable engine of business success.

• Operational Management: Lead and manage all aspects of the delivery center’s operations, ensuring efficiency, quality, and adherence to organizational standards.
• Strategic Planning: Develop and implement strategies to achieve business targets, support growth, and enhance service delivery.
• Client Relationship Management: Build and maintain strong relationships with clients, ensuring their needs are met and expectations are exceeded.
• Financial Oversight: Manage budgets, control costs, and ensure the financial health of the delivery center.
• Quality Assurance: Implement and monitor quality control measures to maintain high standards of service and delivery.
• Risk Management: Identify and mitigate risks related to operations, client engagements, and compliance.
• Stakeholder Engagement: Communicate effectively with internal and external stakeholders, including senior leadership, clients, and partners.
• Drives Innovation: Foster continuous improvement and adoption of new technologies and processes.

Requirements

• Leadership Abilities: Proven track record in managing large teams and complex operations in large IT organizations.