Data Analyst

Liham Consulting Pty (Ltd); Durban; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A consulting firm in Durban is seeking a Data Analyst to coordinate with teams, monitor service delivery, and analyze data. Ideal candidates have 2-3 years of experience in data analysis, reporting, and are proficient in tools like Power BI and Excel. The role includes ensuring compliance with client requirements and operational standards.

Qualifications

• 2-3 years working experience in Data analysis, reporting, and data-driven decision making.
• Experience in conducting trend analysis and statistical analysis.
• Minimum of 2-3 years working experience with data visualization and dashboard tools.

Responsibilities

• Co-ordinating with site teams and management for optimal service delivery.
• Tracking cleaning and security tasks completion.
• Analyzing variances such as overtime and absenteeism.

Skills

Data analysis

Trend analysis

Data visualization

Statistical analysis

Advanced Excel

Education

Certification in Data Science, Computer Science or related field

Tools

Power BI

ZOHO

Profit

Velocity

SAP

Job description

Overview

Responsibilities

• Co-ordinating with site teams and management to ensure optimal service delivery and client satisfaction.
• Tracking and verifying that all cleaning and security tasks are completed according to the daily schedule.
• Monitoring live escalation triggers and addressing non-compliance with on-site teams.
• Monitoring Attendance in real-time by tracking and comparing actual hours worked against planned hours
• Ensuring all aspects of the cleaning and security services are tracked and delivered according to client requirements.
• Ensuring all planned maintenance tasks are entered into the system with appropriate alerts set.
• Analyzing variances and understanding reasons behind these variances such as overtime, absenteeism, understaffing and rostering inefficiencies as well as looking for trends for the above.
• Monitoring the completion of tasks logged in the system, ensuring timely execution.
• Ensuring that all contractual obligations to the client are met in accordance with SLA requirements.
• Regularly reviewing dashboards to monitor overall SLA and operational compliance.

Qualifications & Skills

• Certification in Data Science, Computer Science, or a related field is required
• 2-3 years working experience in Data analysis, reporting, and data-driven decision making
• Experience in conducting trend analysis and statistical analysis to identify patterns and insights.
• Minimum of 2-3 years working experience with data visualization and dashboard tools (Power BI, ZOHO)
• Strong knowledge of Excel (advanced functions, pivot tables)
• Familiarity with business intelligence (BI) platforms
• Familiarity with Profit, Velocity, SAP, or similar operational systems (advantageous)

Suitable candidates will be contacted. If you do not get a response within 14 days, please consider your application unsuccessful.