Customer Support Representative

Bionic Talent; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A professional painting company is seeking a proactive Customer Support Representative to manage leads and provide excellent customer service. This fully remote role involves answering calls, booking estimates, and managing CRM workflows. The ideal candidate will have over 2 years of experience in customer service and sales, possess excellent English communication skills, and be capable of multitasking effectively. This position offers a salary of USD 1200 - USD 1500 per month, following US holidays.

Qualifications

• 2+ years of experience in customer service and sales.
• Excellent English communication skills with no accent.
• Detail-oriented and organized, capable of following established processes.

Responsibilities

• Answer inbound calls from leads and existing clients.
• Make outbound calls to new leads and re-engage old leads.
• Book estimates and handle objections effectively to maximize conversions.
• Update CRM for all client interactions.
• Provide customer support to ensure client satisfaction.

Skills

Customer service

Sales

CRM management

Phone communication

Multitasking

Tools

Dripjobs

Job description

About the client:

Our client is a professional painting company specializing in residential and commercial projects. They focus on high-quality service and excellent customer experiences. The company is seeking a proactive Customer Service Representative to manage incoming leads, support customers, and help drive bookings for painting projects.

About the role:

We are seeking a detail-oriented and organized Customer Support Representative to manage incoming and outgoing communications with potential and existing clients. This role requires someone with a sales-oriented mindset, excellent phone skills, and the ability to react quickly to new leads.

The ideal candidate is confident on the phone, experienced in handling objections, and capable of managing CRM workflows while providing excellent customer support.

Experience in the U.S. market is preferred.

What you’ll be doing:

• Answer inbound calls from leads and existing clients.
• Make outbound calls to new leads and reactivate old leads/projects.
• Book estimates and handle objections effectively to maximize conversions.
• Follow "speed to lead" best practices by contacting leads immediately as they come in.
• Manage and update CRM (Dripjobs) for all client interactions.
• Provide customer support as needed to ensure client satisfaction.
• Assist with project coordination when necessary.

Who are we looking for?

• 2+ years of experience in customer service and sales
• Comfortable and confident handling phone conversations.
• Excellent English communication skills with no accent.
• Detail-oriented and organized, able to follow established processes.
• Experience with CRM systems (Dripjobs preferred) is a plus.
• Ability to multitask and manage leads efficiently.

Position: Customer Support Representative

Remote Status: Fully Remote

Preferred Location: South Africa

Working Hours: 8:30 am to 5:30 pm MST

Holidays: US Holidays

Salary: USD 1200 - USD 1500 per month

Internal Job ID: 1024